RingCentral Analytics

Creating a data comparison of monthly KPIs all in one spreadsheet. Please see attached.

Really a disadvantage that RC doesn't have the ability to create subscriptions for future dates/times. Having to manually run a call report numerous times a day to get the daily rollup instead of just being able to let it run is honestly archaic.

customer wants to have an option to generate automatic hourly call productivity report

It would be great if there was a report in the analytics section that easily showed the percentage of video usage per user for their meetings.

instead of filtering it daily, have a breakdown if specific date range is selected as filter to reflect the kpi

In simple call logs, Analytics-Performance Reports and Analytics-QoS-Call logs, call start times are only given in hh:mm.

Current functionality: The "Name" checkbox to include all users in the Users/Groups/Depts/IVRs/Queues filter seems to be setting the filter value to a static list of all current users. If I had saved a report yesterday that included all users, and...

my team forgot to set the out of office VM and now our monthly numbers are off by a high abandon # and abandon %. Now they have to tally up agents data by adding 2 reports manually. It would be nice to add a feature that allows you to correct this...

Need an option to quickly jump / click to next or previous day, week or month in Analytics. Instead of having to manually select dates for every search.