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RingCentral Analytics

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Allow Super Admin Users to Manage What Counts as an Abandoned Call

Right now administrators do not have a way to change what inbound call parameters will count as an Abandoned call. When running reports, this can be misleading when, for instance, a caller that left a voicemail would not be counted as "abandoned" ...
Michael Tripodo almost 3 years ago in RingCentral Analytics 6 Implemented

Track call transfers.

Add a report metric that shows calls that were transferred from one extension to another. It helps measure the effectiveness of a well designed IVR.
Guest almost 2 years ago in RingCentral Analytics 1 Implemented

Report to show busiest times of month

A report that shows days of the week and hours of the day so you can plan for staff during the busiest times of the week/month/year.
Guest almost 2 years ago in RingCentral Analytics 3 Implemented

Share dashboard with specific users only

Presently I can only make my dashboard private or public. However I would like to be able to just share my dashboard with specific individuals only in order to ensure certain information remains private to specific areas of the business.
Fraz Hamid almost 2 years ago in RingCentral Analytics 0 Implemented

Need the option to exclude abandon calls and voicemails that come in after business hours from reporting

I currently have to manually track this call volume. Would like the option to exclude Abandon Calls and Voicemails that come in when we are closed as they make the abandon rate appear much higher than it is.
Guest about 2 years ago in RingCentral Analytics 1 Implemented

Monthly / weekly call trends

So that the company can pin point at what time most calls are received & allocate staffing better
Guest over 1 year ago in RingCentral Analytics 1 Implemented

Dashboard daily report

The ability to have users subscribe to a dashboard. Meaning that it can be sent out to users via email at a selected time. For example the end of each day.
Guest about 1 year ago in RingCentral Analytics 4 Implemented

Ability to subscribe to LOB Analytics Reports

Would be great if we can subscribe to reports created in the Line Of Business Analytics Reports.
Ty Stephens about 1 year ago in RingCentral Analytics 3 Implemented

Reporting where you can select/unselect the Dates/Days like Saturday and Sunday

Because if you now want to do a monthly reporting, you will get a wrong result. Saturdays, Sundays and days on which no Call was done are calculated into the average.we need a function to select the days that have been worked. Or the reporting sho...
Guest almost 2 years ago in RingCentral Analytics 2 Implemented

super admin profile to have more powerful access to filter call logs per sites and groups

super admin profile to have more powerful access to filter call logs per sites and groups have more group manager so that the call log filtering wont be limited to the group manager in charge of the site
Guest almost 2 years ago in RingCentral Analytics 1 Implemented