RingCentral Analytics

Right now administrators do not have a way to change what inbound call parameters will count as an Abandoned call. When running reports, this can be misleading when, for instance, a caller that left a voicemail would not be counted as "abandoned" ...

Add a report metric that shows calls that were transferred from one extension to another. It helps measure the effectiveness of a well designed IVR.

A report that shows days of the week and hours of the day so you can plan for staff during the busiest times of the week/month/year.

Presently I can only make my dashboard private or public. However I would like to be able to just share my dashboard with specific individuals only in order to ensure certain information remains private to specific areas of the business.

I currently have to manually track this call volume. Would like the option to exclude Abandon Calls and Voicemails that come in when we are closed as they make the abandon rate appear much higher than it is.

So that the company can pin point at what time most calls are received & allocate staffing better

super admin profile to have more powerful access to filter call logs per sites and groups have more group manager so that the call log filtering wont be limited to the group manager in charge of the site

The ability to have users subscribe to a dashboard. Meaning that it can be sent out to users via email at a selected time. For example the end of each day.

Would be great if we can subscribe to reports created in the Line Of Business Analytics Reports.

Because if you now want to do a monthly reporting, you will get a wrong result. Saturdays, Sundays and days on which no Call was done are calculated into the average.we need a function to select the days that have been worked. Or the reporting sho...