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RingCentral Analytics

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Provide log report for SMS texts

Daily, weekly and monthly logs of all SMS sent by agents and who they are sent to is required for proper auditing and in order to avoid unwanted activities. Would like to print out SMS text messages. It would be nice to have a way to access the te...
about 2 years ago in RingCentral Analytics 20 Future consideration

Adjust how missed calls are categorized for group calls

Currently if a group is set to ring all members at once and someone else answers it will show as a missed call for everyone else who didn't answer. It would be nice if the system knew the call had been answered and didn't show as a missed call.
Zoe Ratchford about 2 years ago in RingCentral Analytics 38 Future consideration

Analytics regarding Text Messaging/SMS

SMS text messaging is a huge part of our business. I would like to see analytics reporting like we have it for phone calls around SMS to be able to track that KPI per user group and employee.
Guest over 1 year ago in RingCentral Analytics 17 Future consideration

Ability to Download Qos Reports

Currently, customers have to copy and paste data from the QoS portal for each incident. Preferably, they would want to download the data.
Rich Salazar about 1 year ago in RingCentral Analytics 4 Under review

Report showing DND status

We'd like to see a report that shows how many times a user goes on DND that shows number of times and length of time a user is on DND.
Karl Pashalidis about 1 year ago in RingCentral Analytics 7 Future consideration

Need Reports Greater than 6 months, Need one year

I would like to run a report on the inbound calls thus far in 2020 and get data on our Inbound calls and if they have increased month by month and which months after COVID started impacting us in Mid-March and see the impact on our employees phone...
Guest almost 2 years ago in RingCentral Analytics 1 Under review

Add a call log for a video meeting

Attendance of Participants on RingCentral video meeting whether they call in or use video. The names of the participants do not currently show on the video recording that is viewed by participants unable to make the meeting.
Guest 12 months ago in RingCentral Analytics / RingCentral Video 0 Already exists

Add a "Who's On Deck" widget to Live Reports

We recently rolled out Live Reports for some of our call queues and we love it! One feature that would make it even better is if we knew whose phone was about to ring. We would love to see a widget on the live report that displayed the next 3-5 pe...
Guest about 2 years ago in RingCentral Analytics 2 Will not implement

Nice in Contact Call Analytics

Submitted in the Contact us interface in the Nice in Contact interface as well... I'm looking to submit a feature request. Basically, when we have agents working from home, we currently don't have a way to determine if the agent drops a call or re...
Richard Valenta 5 months ago in RingCentral Analytics 0 Under review

report for call queue member status at different times

On Admin Portal or Analytics portal to have an option to view the status of the call queue member during a specific timeframe. For example: Agent A was available on the call queue from 11:30 am -11:32 am. Status changed to busy due to a received c...
Guest over 1 year ago in RingCentral Analytics 0 Future consideration