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RingCentral Analytics

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Ability to Download Qos Reports

Currently, customers have to copy and paste data from the QoS portal for each incident. Preferably, they would want to download the data.
Rich Salazar about 1 year ago in RingCentral Analytics 4 Under review

Need Reports Greater than 6 months, Need one year

I would like to run a report on the inbound calls thus far in 2020 and get data on our Inbound calls and if they have increased month by month and which months after COVID started impacting us in Mid-March and see the impact on our employees phone...
Guest almost 2 years ago in RingCentral Analytics 1 Under review

Nice in Contact Call Analytics

Submitted in the Contact us interface in the Nice in Contact interface as well... I'm looking to submit a feature request. Basically, when we have agents working from home, we currently don't have a way to determine if the agent drops a call or re...
Richard Valenta 5 months ago in RingCentral Analytics 0 Under review

More robust user compliance reports

Currently I'm using RC analytics concatenating and parsing the message, video and phone downloaded .csv reports of folks who have never made a call, text or video call and it's not elegant.In order to push user compliance within our company, we wo...
Justin Mead over 1 year ago in RingCentral Analytics 1 Under review

Check Users Status on Call Queue

Would like to back track status of the users in Analytics Live Reports in the past few days to see how long they are on "available", "busy", and "unavailable"
Guest almost 2 years ago in RingCentral Analytics 1 Under review

RingCentral Analytics Company Numbers - Please include a column indicating what the number is assigned to

We have so many sites and telephone numbers, it is impossible to remember what they are assigned to. So it would be very useful if the company numbers report included a column that indicated what the public telephone number is assigned to e.g. the...
Fraz Hamid 5 months ago in RingCentral Analytics 1 Under review

Data that shows time and date of call refusals in Analytics, Performance report

Currently in the Performance Reports in Analytics, only the "# Refused" report is available. Instead, there should also be a report that shows the specific date and time of when calls are being refused in Analytics for Performance report. This wil...
Hannah Tieu over 1 year ago in RingCentral Analytics 4 Under review

KPI - Average wait time Abandoned calls and Average wait time Answered calls

Currently within Performance report there is KPI for Average Wait time, which as I understand it includes answered and abandoned calls. Can the performance reports have further two KPI as following: 1. Average wait time Abandoned only calls 2. Ave...
Guest 11 months ago in RingCentral Analytics 1 Under review

Allow me to pull a list of all extensions for a site, including users, limited extensions, paging groups, call queues, IVRs, etc

Allow me to pull a list of all extensions for a site, including users, limited extensions, paging groups, call queues, IVRs, etc This would be great. We have several hundred sites and site managers are constantly asking for their extension lists.
Cory Barnes over 1 year ago in RingCentral Analytics 0 Under review

Centralized Management of Analytics reports and Analytic Subscriptions.

We currently have a team of Admins that manage 2 different Ring central Systems. We all receive and process requests for Analytic reports and subscriptions. Unfortunately in it's current state there is no easy way to do this other than setting up ...
Guest over 1 year ago in RingCentral Analytics 0 Under review