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RingCentral Analytics

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Call Report for Dropped Calls

Call Report for Dropped Calls
Mark Simons about 2 months ago in RingCentral Analytics 3 Needs more information

Automatic Quarterly Export of Analytics

The Analytics system seems to lose all data beyond just a few months (2? 3? ). This makes it truly difficult and a huge loss of valuable information to any customer who wants to look at that data and compare it year over year. An automated export ...
Paul Dobbs 15 days ago in RingCentral Analytics 1 Needs more information

voicemail response time

Add columns to the LOB analytics to display length of time voicemail sits in "new status"- average, max and minimum. This would help us monitor staff response time to inbound calls that go to voicemail.
Katy O'Connell about 1 month ago in RingCentral Analytics 0 Needs more information

Fix your call reports

To work
William Molen about 1 month ago in RingCentral Analytics 0 Needs more information

Selective application of global filters

We would like to be able to change the dates globally on a dashboard without also having to change hours or days of the week for day segmentation analysis.
Katie Lopez about 2 months ago in RingCentral Analytics 1 Needs more information