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RingCentral Analytics

Showing 766 of 7575

Generate a report on a date range but only on specific time of the day

Please have an option in Analytics to generate a report for a date range but the result should only display calls on a specific timeframe for each day. For example, generate a report for January 7 - January 14 but the result should only display ca...
Ranier Gallego 5 days ago in RingCentral Analytics 1 New

Provide log report for SMS texts

Daily, weekly and monthly logs of all SMS sent by agents and who they are sent to is required for proper auditing and in order to avoid unwanted activities. Would like to print out SMS text messages. It would be nice to have a way to access the te...
over 3 years ago in RingCentral Analytics 31 Future consideration

Have the option to switch access for Analytics reports for call queue managers and normal members

At the moment there is a limitation that locks the performance reports view of a member to only see the call queue they are the manager of and will not allow them to see other call queues or users. You can only see them all if the user was removed...
Ismael Pimentel 2 days ago in RingCentral Analytics 0 New

Ability to track agent time by phone status

Currently, there are only metrics around talk time or hold times, but no metrics on agent's phone status. There should be reporting on how long an agent's phone was in available, Do Not Disturb, or other statuses. This is an important metric for m...
Guest almost 3 years ago in RingCentral Analytics 9 Future consideration

Need option to schedule reports in Business Analytics with PDF

Currently there is only the option to schedule reports in Business Analytics with an Excel. Please add option for PDF. It's much easier for our users to open and read on mobile devices.
Cameron Hellmuth 5 months ago in RingCentral Analytics 1 New

drill down on a report for accurate missed calls on call queue

When running the KPI for abandoned and refused calls, there is no option to drill down to see which extensions it is tagged from
622 - Dorel Data Analyst 8 days ago in RingCentral Analytics 0 New

Alerts for Missed calls

I would like to create a analytics alert for when the company has a number of missed calls. It would be nice to be able to narrow down to calls that lasted longer then 10 seconds or something.
Corey Chester 5 days ago in RingCentral Analytics 0 New

Include in call logs or analytics the exact length of time it takes to transfer a call from dialing the main number until someone answer it.

Include in call logs or analytics the exact length of time it takes to transfer a call from dialing the main number until someone answer it.
johnpaolo lachica 5 days ago in RingCentral Analytics 0 New

Add alert of adding a number to sms campaign

It would be nice for the admin and user to receive an email letting us know the number was added to the SMS campaign. Also, provide analytics on the sms message in the campaign to make sure we are not in violation.
Dan Cochran 5 days ago in RingCentral Analytics 0 New

Permission to see specific users in the performance report

I would like to have a way for specific users to have access to the performance report in analytics, but to be able to choose which users/user groups/ departments they would be able to see. I don't want them to have access to the whole companies p...
Eli . 20 days ago in RingCentral Analytics 1 New