Skip to Main Content

RingCentral Analytics

Showing 175

The archive or history for the Service Level report

To enhance the performance review process for the team, I'd suggest implementing a feature that enables the retrieval of live service data percentages from previous days in raw XLS format. This data should be stored in a readily accessible manner ...
Bruno Prus about 9 hours ago in RingCentral Analytics 0 New

Include a way to analyze Common Area phone activity

We have many 3rd party conferencing systems set up to register to RingCentral for telephony. Without analytics for these phones appearing in Ringcentral, I cannot even tell how much they are being used without manually pulling reports from each in...
Peter Elliott 1 day ago in RingCentral Analytics 0 New

Dashboard for calls in queue

This would be extremely useful for members of our client care team. There are certain clients that we accept calls for immediately and for clients who are calling back in about an issue. Old company we used to have phones with had this feature so ...
Nolan VanNurden 2 days ago in RingCentral Analytics 0 New

Add Column for reports to view voicemail box Listened vs Un-listened

Being able to add a column to view quantity of voicemails Similar to on the "users with extensions" List on the admin portal.
Eric Rakestraw 4 days ago in RingCentral Analytics 0 New

Conference call roster of participants

provide under analytics the ability to print a report of all phone numbers that called in and participated on a conference call.
Manny Orozco 11 days ago in RingCentral Analytics 0 New

Ability for queue managers to see incoming call in Live reporting

The ability for queue managers to see who is calling while the call is in progress from live reporting. Attached is a queue dashboard where there is a "waiting" call but there is no option to see the number of the waiting caller.
Stephanie Rensburg 11 days ago in RingCentral Analytics 0 New

Saved Performance reports and Subscriptions can only be accessed by the user who created them

Saved Performance reports and Subscriptions can only be accessed by the user who created them. It would be great if all other super admins in your organization would be able to access and manage these reports and subscriptions in the Analytics por...
Irina Vyshinskaya 12 days ago in RingCentral Analytics 0 New

Add CSV option in Analytics Subscriptions

Export of raw data in CSV format is useful in creating custom reports. Currently the only file type options for distribution of Performance Reports are PDF and Excel.
Bruce Howard 14 days ago in RingCentral Analytics 0 New

Print Analytics Report

Please add Print option from the Analytics Report
Vanessa P 15 days ago in RingCentral Analytics 0 New

Increased Call Length KPI

Add 120 second call length filter in the performance reports.
Lynn Hickey 18 days ago in RingCentral Analytics 0 New