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Reporting of metrics broken down per day in a select period of time i.e. Only every Monday in a month

This is useful to compare metrics and output of users in a more specific timeframe, especially on days where the office may be busier with calls. You could compare every Monday within a month for example in one report, to see productivity. This al...
Jennifer Holl 2 days ago in RingCentral Analytics 0 New

Add Reporting on Active/Non Active Queue member

is it possible to report on queue members and whether they are active or not, or for how long in a timeframe they have not been available for queues they are part of
Alan Barry 2 days ago in RingCentral Analytics 0 New

As a super admin ability to edit live report dashboards that are owned by someone else

Please add the ability as a super admin to edit, delete, transfer ownership of dashboards that are owned by other people. This would help with employee turnover and adjusting dashboards when the employee is not able to.
Martin Ruiz 5 days ago in RingCentral Analytics 1 Planned

Favorite Live Report Dashboard

The ability to favorite your teams live report for faster and easier access when there are multiple Live Reports. Its time consuming and frustrating to favorite the page but every time you load it you have to scroll through multiple teams to locat...
Jennifer Thompson 8 days ago in RingCentral Analytics 1 Planned

Can you add avg. handle time and avg. speed of answer to LOB Analytics?

I currently use Performance Reports, but I heard that it was being phased out soon and LOB Analytics will take its place. This would be helpful for me so that I don't have to use both PR and LOB reports to build my weekly report to management.
Stephanie Muston 10 days ago in RingCentral Analytics 0 Planned

Average speed to answer per user

Cant achieve to calculate correctly the average speed for a user to answer a call
Gustavo Saade 11 days ago in RingCentral Analytics 0 Planned

Can you add completed calls to Performance Reports?

LOB Analytics and Performance Reports have similar KPIs. It would be beneficial to have completed calls in Performance Reports to show how many calls were completed instead of transferred.
Stephanie Muston 11 days ago in RingCentral Analytics 3 Will not implement

I would like to have a way to download analytics.

If I want to share analytics I have to take screen shots. I would like to be able to download the data to share.
Nancy Wright 11 days ago in RingCentral Analytics 3 Future consideration

Voicemail Metrics

Need a metric on how many calls go to voicemail and what time of day they are going to voicemail. This will help determine staffing.
Megan N 16 days ago in RingCentral Analytics 1 Already exists

Automatic Quarterly Export of Analytics

The Analytics system seems to lose all data beyond just a few months (2? 3? ). This makes it truly difficult and a huge loss of valuable information to any customer who wants to look at that data and compare it year over year. An automated export ...
Paul Dobbs 17 days ago in RingCentral Analytics 1 Needs more information