RingCentral Analytics

This allows the company to know the downtime hours of the phone. Helps to cross-check user's productivity. If a phone is offline, and the duration can be tracked when it is offline, it will help check the actual productivity of every user, site, o...

Need to produce a report of all of our users with their DDI numbers and their outbound calls/faxes numbers. The standard user list report from RC doesn't include this and we need to understand who has a non geographical number on display and who d...

Depending on how an incoming main number handling is defined, a call could come into a queue or an IVR menu. Having a description field would help to properly describe this when appearing on reports. For example, a number can be assigned to both t...

Viewing data for a specific call queue with KPI view in graph format

Minute counter for every statusieAvailableUnavailableOn Break

How do I get a audit report for - login/logout times - desktop / mobile app

remove or add option for stop handling time recording when call was transfer

Need to be able to select more than 1 extension at a time when checking Call Logs under detailed reporting.

Under The reports "Call Log" there is a column stating "Forward To" which pops up under the detailed view . I would like to be able to generate and export this information in a Analytics Report.

RingCentral should have alert notification setting which should trigger if number of calls made daily are less than 25 (Each User)