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Analytics Report for Phone Downtime

This allows the company to know the downtime hours of the phone. Helps to cross-check user's productivity. If a phone is offline, and the duration can be tracked when it is offline, it will help check the actual productivity of every user, site, o...
Jorge Mico about 8 hours ago in RingCentral Analytics 0 New

Report Analytics for Outbound Call and Faxes

Need to produce a report of all of our users with their DDI numbers and their outbound calls/faxes numbers. The standard user list report from RC doesn't include this and we need to understand who has a non geographical number on display and who d...
Leigh Baltazar about 12 hours ago in RingCentral Analytics 0 New

Add description to queue and IVR menus and make these available as columns on reports

Depending on how an incoming main number handling is defined, a call could come into a queue or an IVR menu. Having a description field would help to properly describe this when appearing on reports. For example, a number can be assigned to both t...
Graeme Ross 2 days ago in RingCentral Analytics 0 New

Viewing data for a specific call queue with KPI view in graph format

Viewing data for a specific call queue with KPI view in graph format
Rachel Technical Support 7 days ago in RingCentral Analytics 0 New

Minute Counter Visibility

Minute counter for every statusieAvailableUnavailableOn Break
TL Jake 8 days ago in RingCentral Analytics 0 New

users login/logout audit

How do I get a audit report for - login/logout times - desktop / mobile app
bullet mallari 11 days ago in RingCentral Analytics 0 New

add an option stop tracking handling time when transferred away from the system

remove or add option for stop handling time recording when call was transfer
bullet mallari 13 days ago in RingCentral Analytics 0 New

Able to select more than one extension at a time in call logs

Need to be able to select more than 1 extension at a time when checking Call Logs under detailed reporting.
Evagelos Niotis 14 days ago in RingCentral Analytics 0 New

Add "Forwarded To" information to an Analytics report.

Under The reports "Call Log" there is a column stating "Forward To" which pops up under the detailed view . I would like to be able to generate and export this information in a Analytics Report.
Evagelos Niotis 14 days ago in RingCentral Analytics 0 New

RingCentral should have alert notification setting which should trigger if number of calls made daily are less than 25 (Each User))

RingCentral should have alert notification setting which should trigger if number of calls made daily are less than 25 (Each User)
Sandeep Mahadik 18 days ago in RingCentral Analytics 0 New