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RingCentral Analytics

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Outbound Call being identified as connected or missed.

Currently there is now way to identify if outbound calls are connected to a customer or missed. And since the call length of some calls that are going to voicemail are over 1 minute, it is impossible to filter out all outbound calls that go to voi...
Mitch Detwiler 1 day ago in RingCentral Analytics 0 New

Date and time format to match user account region

The account holder location (country of origin), should determine the format in which the data such as start time field, (the date and time stamp) in the performance reports is reflected. In Australia we use Australian English settings for all off...
Ziad Harach 6 days ago in RingCentral Analytics 0 New

Performance report for 12 months (YTD)

Hello Ringcentral Team, we would like to submit a request to implement a report on calls received YTD. This data is crucial for our call center. Thank you!
Olivia Richards 8 days ago in RingCentral Analytics 0 New

adding a feature to see a fax Handshake

would love to be able to pull a report showing whether or not the connection to our faxes sent was made to the recipient.
Anthony Roberts 13 days ago in RingCentral Analytics 0 New