Skip to Main Content

RingCentral Analytics

Showing 1

Delegated Line reporting needs improvement

We have recently migrated from a Call Queue to a Delegated Line configuration for our Customer Service team. The change came with some great improvements to call handling, but has shown a significant flaw... no reporting of call activity in Analyt...
Elton Lockhart 6 days ago in RingCentral Analytics 0 New