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RingCentral Analytics

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Allow a Report to run based on which setting users are using

Would like to have a report to see what features users have enabled (such as auto-answer calls)
Patricia Kuna 5 months ago in RingCentral Analytics 1 Future consideration

Voicemail reporting

Report showing when voicemails are received and outbound calls to the same number that left the voicemail. This would be a very helpful tool in managing employee response to voicemails.
Douglas Hermann 5 months ago in RingCentral Analytics 1 Future consideration

LOB Date Range, Set Days and Time: Allow time parameters for overnight

We run a public transit agency with a dispatch center. We'd like to track calls that come in to a call queue between 8:00 p.m. and 7:59 a.m. by user. Currently, one must set the time from 8 pm to midnight and midnight to 7:59 am in two separate wi...
Angel Anderson 5 months ago in RingCentral Analytics 1 Future consideration

Agent Activity Report

Agent reporting of their accessibility and availability to answer calls, i.e. Agent A was available and accepting queue calls from 9a-12p EST & from 1p-6p, they were available but not accepting queue calls. The live agent report is helpful, bu...
Dusty French 6 months ago in RingCentral Analytics 0 Future consideration

add sound notifications on live reports when a call hits the queue

Our team monitors the Queue on a larger screen from their workspace. A sound notification would help them not have to get up and check over the cubicle wall rather just listen for the notification to know there's a call in queue
Theresa Kennedy 6 months ago in RingCentral Analytics 1 Future consideration

I would like to have a way to download analytics.

If I want to share analytics I have to take screen shots. I would like to be able to download the data to share.
Nancy Wright 6 months ago in RingCentral Analytics 4 Future consideration

Recording % versus calls made

It would be beneficial for a Filter on LOB Analytics to filter recordings in or out of a call log.
Myles Baker Jr 7 months ago in RingCentral Analytics 1 Future consideration

Adoption & Usage Report for Common/Limited Exenstions

Adoption & Usage reporting only works for "User" phones. We would like to pull the same data from limited/common area phones as we perform monthly metrics.
Ryan Fielder 7 months ago in RingCentral Analytics 0 Future consideration

It would be nice to be able to clone/copy alerts to make these easier to set up

I tyhiunk we save system managers time in setting the system up
Andrew Brindley 7 months ago in RingCentral Analytics 1 Future consideration

Add ability to create forecast reports in Analytics

This would be great for managers of call queues to get an idea of how many calls to expect in the coming week on certain days, or certain holidays for example
Ryan Needham 7 months ago in RingCentral Analytics 0 Future consideration