RingCentral Analytics

Would like to have a report to see what features users have enabled (such as auto-answer calls)

Report showing when voicemails are received and outbound calls to the same number that left the voicemail. This would be a very helpful tool in managing employee response to voicemails.

We run a public transit agency with a dispatch center. We'd like to track calls that come in to a call queue between 8:00 p.m. and 7:59 a.m. by user. Currently, one must set the time from 8 pm to midnight and midnight to 7:59 am in two separate wi...

Agent reporting of their accessibility and availability to answer calls, i.e. Agent A was available and accepting queue calls from 9a-12p EST & from 1p-6p, they were available but not accepting queue calls. The live agent report is helpful, bu...

Our team monitors the Queue on a larger screen from their workspace. A sound notification would help them not have to get up and check over the cubicle wall rather just listen for the notification to know there's a call in queue

If I want to share analytics I have to take screen shots. I would like to be able to download the data to share.

It would be beneficial for a Filter on LOB Analytics to filter recordings in or out of a call log.

Adoption & Usage reporting only works for "User" phones. We would like to pull the same data from limited/common area phones as we perform monthly metrics.

I tyhiunk we save system managers time in setting the system up

This would be great for managers of call queues to get an idea of how many calls to expect in the coming week on certain days, or certain holidays for example