RingCentral Analytics

As a super admin place people back in the que

would it be possible to add user status of the user. to show if set to available or not available, off to lunch or in break in the columns portion when creating a widget. to monitor users status. User Status column option/when creating a new widge...

please add to the analytics the option to view the percentage of received calls within 30 secs for all users. This is a big help for checking the percentage and if you can also add the specific time for night time shifts

Need a metric on how many calls go to voicemail and what time of day they are going to voicemail. This will help determine staffing.

When users want to get a subscription or export from Analytics, currently the system only provides the table data in either the Excel or PDF. My users are requesting to get the chart which is visible in Analytics to be included into the Subscripti...

I want to see what % of outbound calls is answered on average at specific time of a day.

on the live report tab where you see the queue wise calls, we should be able to click on that and it should be able to give us the report of all the calls so that we can simply download the report from that tab only and we dont have to go anywhere...

Would allow us to see trends by day, week, month, etc. Would reduce stress of managers at end of day that they have to remember to download (export) daily report.

a widget to show the avg answer time of all calls on the SLA widget, so we can see how far off the SLA we are.

Each time I want to look at a report, or run a report, I have to reset the metrics I want. It would be nice to have an option to set multiple profiles for this too. For example, one profile could be the metrics I run for a daily view, another for ...