RingCentral Analytics

Need a metric on how many calls go to voicemail and what time of day they are going to voicemail. This will help determine staffing.

Would be great to update Avaya analytics eg. Performance reports time zone without changing the time zone of the user profile. This is needed for admins, supervisors and managers that deal with team members in different time zones. Use case: check...

When users want to get a subscription or export from Analytics, currently the system only provides the table data in either the Excel or PDF. My users are requesting to get the chart which is visible in Analytics to be included into the Subscripti...

I want to see what % of outbound calls is answered on average at specific time of a day.

on the live report tab where you see the queue wise calls, we should be able to click on that and it should be able to give us the report of all the calls so that we can simply download the report from that tab only and we dont have to go anywhere...

Would allow us to see trends by day, week, month, etc. Would reduce stress of managers at end of day that they have to remember to download (export) daily report.

a widget to show the avg answer time of all calls on the SLA widget, so we can see how far off the SLA we are.

Each time I want to look at a report, or run a report, I have to reset the metrics I want. It would be nice to have an option to set multiple profiles for this too. For example, one profile could be the metrics I run for a daily view, another for ...

This would be useful for creating Dashboard or Power BI for analysts. When we export the performance report, there should be a date attached beside the numbers from when the date was gathered. When the data is - for example, longer as far as weeks...

For Queue managers who would like to see have a dashboard that alerts them when a metric falls out of an acceptable range (e.g. calls in queue above X).