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The RingCentral Ideas portal will be offline from February 25 until February 29 while we complete our transition. To learn more about this change, read our announcement in the RingCentral Community.

Coming March 1st: A new & improved Ideas Portal! The Ideas Portal will be under construction and offline February 25th - February 29th. Click here to learn more about this change.

RingCentral Analytics

Showing 58

As a super admin place people back in the que

As a super admin place people back in the que
John Beeson 7 months ago in RingCentral Analytics 0 Already exists

User Status column option/when creating a new widget and using table option.

would it be possible to add user status of the user. to show if set to available or not available, off to lunch or in break in the columns portion when creating a widget. to monitor users status. User Status column option/when creating a new widge...
Raul Herrera 7 months ago in RingCentral Analytics 1 Already exists

Number of percentage of received call within 30 seconds

please add to the analytics the option to view the percentage of received calls within 30 secs for all users. This is a big help for checking the percentage and if you can also add the specific time for night time shifts
Ronald A 9 months ago in RingCentral Analytics 1 Already exists

Voicemail Metrics

Need a metric on how many calls go to voicemail and what time of day they are going to voicemail. This will help determine staffing.
Megan N 9 months ago in RingCentral Analytics 1 Already exists

Include Chart in Analytics Subscription

When users want to get a subscription or export from Analytics, currently the system only provides the table data in either the Excel or PDF. My users are requesting to get the chart which is visible in Analytics to be included into the Subscripti...
Vincent Martinez 11 months ago in RingCentral Analytics 1 Already exists

Answered calls break down by time of a day

I want to see what % of outbound calls is answered on average at specific time of a day.
Max Lukasevych 12 months ago in RingCentral Analytics 1 Already exists

Click to pull the report from live report

on the live report tab where you see the queue wise calls, we should be able to click on that and it should be able to give us the report of all the calls so that we can simply download the report from that tab only and we dont have to go anywhere...
Guest over 1 year ago in RingCentral Analytics 0 Already exists

Auto download (spreadsheet format) of daily report and see trend analytics

Would allow us to see trends by day, week, month, etc. Would reduce stress of managers at end of day that they have to remember to download (export) daily report.
Guest over 1 year ago in RingCentral Analytics 0 Already exists

Average Answer Time in minutes and seconds, not jsut the SLA

a widget to show the avg answer time of all calls on the SLA widget, so we can see how far off the SLA we are.
Guest over 1 year ago in RingCentral Analytics 0 Already exists

Keep Analytics Settings from Last Use

Each time I want to look at a report, or run a report, I have to reset the metrics I want. It would be nice to have an option to set multiple profiles for this too. For example, one profile could be the metrics I run for a daily view, another for ...
Guest over 1 year ago in RingCentral Analytics 1 Already exists