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RingCentral Analytics

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RingCentral Analytics - Share and collaborate on saved reports

We would like the ability to share reports we have configured saved with other users in RC Analytics. In addition when sharing the report with another user we would like the option to supply owner, read-only or edit access.
Fraz Hamid 5 months ago in RingCentral Analytics 0 Planned

Hourly Report on Analytics

customer wants to have an option to generate automatic hourly call productivity report
Jenny Remolacio 8 months ago in RingCentral Analytics 1 Planned

Future Date/Time Performance Subscriptions

Really a disadvantage that RC doesn't have the ability to create subscriptions for future dates/times. Having to manually run a call report numerous times a day to get the daily rollup instead of just being able to let it run is honestly archaic.
Guest about 1 year ago in RingCentral Analytics 1 Planned

Call start times in hh:mm:ss.

In simple call logs, Analytics-Performance Reports and Analytics-QoS-Call logs, call start times are only given in hh:mm.
Gerard Juliano over 1 year ago in RingCentral Analytics 0 Planned

True "All" option in User filter on Performance Reports

Current functionality: The "Name" checkbox to include all users in the Users/Groups/Depts/IVRs/Queues filter seems to be setting the filter value to a static list of all current users. If I had saved a report yesterday that included all users, and...
Kyle Beck over 1 year ago in RingCentral Analytics 0 Planned

Grant access to super admins to view active subscriptions for our end users

Grant access to super admins to view active subscriptions for our end users Essential.
Guest over 1 year ago in RingCentral Analytics 0 Planned

Ability to download full life cycle of a call

We can see the lifecycle of a call (incoming to receptionist, transferred to an associate) including hold times but cannot download this same level of detail. We want to be able to understand the full lifecycle of the call using analytics, but can...
Karen Inman over 1 year ago in RingCentral Analytics 2 Planned

Analytics for Standard users

It seems I have to give admin rights to the portal in order to allow a manager to use Analytics. This is not the best practice especially if the manager loves to make changes that he/she don't care what the consequence is.
Guest almost 2 years ago in RingCentral Analytics 1 Planned

To add Admin role to view/access all user extensions call logs and recordings.

To add Admin role to view/access all user extensions call logs and recordings.
Guest almost 2 years ago in RingCentral Analytics 1 Planned

Analytics for video usage

It would be great if there was a report in the analytics section that easily showed the percentage of video usage per user for their meetings.
Taylor Ellis about 2 years ago in RingCentral Analytics 0 Planned