RingCentral Analytics

We are needing a KPI in performance reports that show the total time spent on "not connected" calls. This is for when the sales user is calling but the customer does not answer - this time needs to be allocated towards their total time spent on ca...

Hi, we're looking to submit feature requests for the following: KPI column for Outbound: Handle time It seems like it's only tracking inbound handle time per call currently. Add #Answered to the Outbound column on performance reports. Its only ava...

I'd like to be able to select indivudal days for scheduled reports. Currently you can only select Every Day, Weekly or Monthly. It would be very useful to be able to select individual days like Mon-Fri to mirror our business hours. Thank you!

I need a way setup users in analitcs so that The user can only see the people that report to him. Right now when a user is added to analytics he can see all of the company.

When I am adding data to a dashboard, and then download or subscribe to said data, if the data is in a Graph - Comparison - Barchart - the Widget is non downloadable

Currently the Analytics LOB can only show the users the charts and some of the charts are not downloadable or users cannot subscribe to get email from them. It would be helpful for users to have periodically emails reporting the employees phone ca...

Link to the actual calls and the recordings if any.

Any easy way to duplicate widget would be useful

I would like to be able to see a drill down of any missed call data, an actual missed call i.e the end user did not get through to someone via the phone system. It doesnt need to count missed hunt group calls if a user answerss but solely how many...

The ability to have users subscribe to a dashboard. Meaning that it can be sent out to users via email at a selected time. For example the end of each day.