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RingCentral Analytics

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Analytics: Voicemail total minutes

I receive a copy of voicemail notifications/transcript via email but on 1 voicemail per email basis requiring me to spend a lot of time sorting thru each email. I would like to have a feature added that once the dates are filtered out, all voicema...
Joedennell Burgos 8 months ago in RingCentral Analytics 1 Implemented

Rolling Quarterly and/or semi-annual reports

I am trying to create a rolling report for a certain department that would give them information for the last 6 months or at the very least the last quarter. But that feature is not available, just Last 7 days, Last Work Week and Last Month. It wo...
Anthony Cervelli 8 months ago in RingCentral Analytics 0 Implemented

Analytics for Call Queue Manager

as per user i'd like to request that there be an option for a call queue manager to run analytics on their call queue. to me that seems sensible.
Jenny Remolacio 8 months ago in RingCentral Analytics 1 Implemented

Exclude weekends for call log analytics

Any analytics that we are trying to run over a week long period include the weekends in them. Half of our staff does not work on weekends so end results (all the means/averages tallied up) look bad.
IT SV 8 months ago in RingCentral Analytics 1 Implemented

Viewing metrics per day when looking at a specific time period, rather than summed or averaged

When I want to look at the call metrics for as individual or team over a specific period of time, the numbers are aggregated. I want to see what each person's metrics are each day. I want to see how many inbound and outbound calls (or any other me...
William Parke 8 months ago in RingCentral Analytics 1 Implemented

Daily time frame call analytics

I have encountered a situation where I need to pull a report for a call queue with incoming call metrics for a specific date range, broken down daily, for a specific time frame. For example, take the date range of 12/01/2021 to 12/31/2021. I would...
Kyle Bohman 9 months ago in RingCentral Analytics 1 Implemented

Ring Central Analytics - Performance Reports - Add Date Range: 5 Days or Mon.-Fri.

Our business hours are Monday-Friday. It would be beneficial to have a date range added as 5 days or if better, Mon.-Fri. The Daily subscription would be assigned. We're using "Today" in the Date Range, but then Saturday/Sunday deliver blank repor...
Susan Arbogast 9 months ago in RingCentral Analytics 1 Implemented

Selecting specific time & date

In Performance Report, if you choose Today and then pick a specific "Time From", the "Today" selection will move to "Custom Range" and the date will not change dynamically the following day.
Rafael Umali 10 months ago in RingCentral Analytics 1 Implemented

Downloading Peformance Reports - Hourly

You can view the call volume, by hour, for a 24 hour period... or a 7 day period...but you can't download that data. You should be able to.
Guest 10 months ago in RingCentral Analytics 1 Implemented

Removing days from a report

my team forgot to set the out of office VM and now our monthly numbers are off by a high abandon # and abandon %. Now they have to tally up agents data by adding 2 reports manually. It would be nice to add a feature that allows you to correct this...
Guest 12 months ago in RingCentral Analytics 0 Implemented