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RingCentral Analytics

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As a super admin ability to edit live report dashboards that are owned by someone else

Please add the ability as a super admin to edit, delete, transfer ownership of dashboards that are owned by other people. This would help with employee turnover and adjusting dashboards when the employee is not able to.
Martin Ruiz 2 days ago in RingCentral Analytics 1 Planned

Favorite Live Report Dashboard

The ability to favorite your teams live report for faster and easier access when there are multiple Live Reports. Its time consuming and frustrating to favorite the page but every time you load it you have to scroll through multiple teams to locat...
Jennifer Thompson 5 days ago in RingCentral Analytics 1 Planned

Can you add avg. handle time and avg. speed of answer to LOB Analytics?

I currently use Performance Reports, but I heard that it was being phased out soon and LOB Analytics will take its place. This would be helpful for me so that I don't have to use both PR and LOB reports to build my weekly report to management.
Stephanie Muston 7 days ago in RingCentral Analytics 0 Planned

Average speed to answer per user

Cant achieve to calculate correctly the average speed for a user to answer a call
Gustavo Saade 8 days ago in RingCentral Analytics 0 Planned

Can you add completed calls to Performance Reports?

LOB Analytics and Performance Reports have similar KPIs. It would be beneficial to have completed calls in Performance Reports to show how many calls were completed instead of transferred.
Stephanie Muston 8 days ago in RingCentral Analytics 3 Will not implement

I would like to have a way to download analytics.

If I want to share analytics I have to take screen shots. I would like to be able to download the data to share.
Nancy Wright 8 days ago in RingCentral Analytics 3 Future consideration

Voicemail Metrics

Need a metric on how many calls go to voicemail and what time of day they are going to voicemail. This will help determine staffing.
Megan N 13 days ago in RingCentral Analytics 1 Already exists

Automatic Quarterly Export of Analytics

The Analytics system seems to lose all data beyond just a few months (2? 3? ). This makes it truly difficult and a huge loss of valuable information to any customer who wants to look at that data and compare it year over year. An automated export ...
Paul Dobbs 14 days ago in RingCentral Analytics 1 Needs more information

Recording % versus calls made

It would be beneficial for a Filter on LOB Analytics to filter recordings in or out of a call log.
Myles Baker Jr 16 days ago in RingCentral Analytics 1 Future consideration

Adoption & Usage Report for Common/Limited Exenstions

Adoption & Usage reporting only works for "User" phones. We would like to pull the same data from limited/common area phones as we perform monthly metrics.
Ryan Fielder 17 days ago in RingCentral Analytics 0 Future consideration