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RingCentral Analytics

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Conference call roster of participants

provide under analytics the ability to print a report of all phone numbers that called in and participated on a conference call.
Manny Orozco 4 days ago in RingCentral Analytics 0 New

Ability for queue managers to see incoming call in Live reporting

The ability for queue managers to see who is calling while the call is in progress from live reporting. Attached is a queue dashboard where there is a "waiting" call but there is no option to see the number of the waiting caller.
Stephanie Rensburg 4 days ago in RingCentral Analytics 0 New

Saved Performance reports and Subscriptions can only be accessed by the user who created them

Saved Performance reports and Subscriptions can only be accessed by the user who created them. It would be great if all other super admins in your organization would be able to access and manage these reports and subscriptions in the Analytics por...
Irina Vyshinskaya 5 days ago in RingCentral Analytics 0 New

Add CSV option in Analytics Subscriptions

Export of raw data in CSV format is useful in creating custom reports. Currently the only file type options for distribution of Performance Reports are PDF and Excel.
Bruce Howard 7 days ago in RingCentral Analytics 0 New

Print Analytics Report

Please add Print option from the Analytics Report
Vanessa P 8 days ago in RingCentral Analytics 0 New

Increased Call Length KPI

Add 120 second call length filter in the performance reports.
Lynn Hickey 11 days ago in RingCentral Analytics 0 New

Adjust parameters on what is considered an Abandoned Call

Be able to adjust the Abandoned call conditions to more properly reflect what our company considers an abandoned call. For example, if a client calls in and hangs up, that doesn't not count as abandoned. Another would be based on time, like a clie...
Tyler Hungness 18 days ago in RingCentral Analytics 0 New

Call Data on Manually Rejected Calls

It would be useful to see that data on how many calls users manually reject an inbound queue call. This will help provide us insight on who is purposely ignoring calls and provide coaching's.
Tyler Hungness 18 days ago in RingCentral Analytics 0 New

Default Abandon Rate KPI

It would be nice if by default there was an abandon rate KPI, rather than having to create one in LOB KPI Building. This way we can easily troubleshoot which employees have a higher than normal abandon rate. This should be useful right off the bat...
Eliot Houman about 1 month ago in RingCentral Analytics 0 Under review

Report for Incomming and outgoing video calls for each user

We have users engaged in Ring Central video calls intercompany more than the voice calls so really feel analytics that could help see the logs and reports of both incomming and out going video calls by each user. This will help understand if speci...
Muhammad Bilal about 1 month ago in RingCentral Analytics 0 Under review