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RingCentral Analytics

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Increase length of time reports are saved

All reports go back only 90days. At times we need to pull a full year or 6 months of data. It would be conducive to our business to gather data through reporting
Angela Zipperer 3 days ago in RingCentral Analytics 0 New

leave off deactivated users from adoption and usage report

Could we leave off the deactivated or deleted users from the adoption and usage report since those persons are not longer working for the company.
Heather Casteel 4 days ago in RingCentral Analytics 0 New

Outbound Call being identified as connected or missed.

Currently there is now way to identify if outbound calls are connected to a customer or missed. And since the call length of some calls that are going to voicemail are over 1 minute, it is impossible to filter out all outbound calls that go to voi...
Mitch Detwiler 7 days ago in RingCentral Analytics 0 New

Date and time format to match user account region

The account holder location (country of origin), should determine the format in which the data such as start time field, (the date and time stamp) in the performance reports is reflected. In Australia we use Australian English settings for all off...
Ziad Harach 12 days ago in RingCentral Analytics 0 New

Performance report for 12 months (YTD)

Hello Ringcentral Team, we would like to submit a request to implement a report on calls received YTD. This data is crucial for our call center. Thank you!
Olivia Richards 13 days ago in RingCentral Analytics 0 Under review

adding a feature to see a fax Handshake

would love to be able to pull a report showing whether or not the connection to our faxes sent was made to the recipient.
Anthony Roberts 19 days ago in RingCentral Analytics 0 Under review

Offer business hours selection for recurring reports in analytics.

Currently only 24 hour period for recurring reports (yesterday, last 7 days, etc.). Need ability to choose business hours for recurring reports. Example - Reports need to show activity during business hours, not the calls after hours when no one a...
HUDFCU ADMIN about 1 month ago in RingCentral Analytics 0 Under review

Add reports to Dashboards as a widget

Once a useful report is created, it should be able to be added to a dashboard
Jeff Fairchild about 1 month ago in RingCentral Analytics 0 Under review

Share Reports

Once a report is created and set as a standard measurement tool, it shouuld be available across an organization
Jeff Fairchild about 1 month ago in RingCentral Analytics 0 Under review

Allow Import/Export of Analytics Live Reports Dashboards or Assign View Permission Per Dashboard.

In the Live Reports interface, I can create a Public dashboard for anyone to view, or a private dashboard for only me. When creating the dashboards, I know exactly which queues to include, which sites, users, etc. The person who needs to view thes...
Jake Anhalt about 1 month ago in RingCentral Analytics 1 Under review