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RingCentral Analytics

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More detailed and accurate performance reports

There discrepancy between performance reports queue and users queue There are some that is matching on for the answered calls and the total calls if we add the number of transfer but there are some that the number of the answered calls versus the...
Iam Kristoff Coloma 3 months ago in RingCentral Analytics 1 Under review

Analytics to report on average calls per hour

We have an area that receives calls that are handled through a Call Queue. The manager of the area wants to look at average call volumes to manage appropriate staffing. So, they want to look back over a period of weeks (e.g. last 12 weeks) and see...
Sanford Hess 3 months ago in RingCentral Analytics 1 Under review

Analytics Reports of Phone Calls

Hi, I am looking for a report with all the calls CONNECTED. As I have to do the analyses of number of people I spoke with to the number of matched candidates. I will really appreciate as this will give a more clear picture. Thanks, Lubna Ali Healt...
Lubna Ali 3 months ago in RingCentral Analytics / RingCentral Mobile App 1 Under review

Analytics Report Issue

Add a reason why the call didn't go through even though it's beeing counted in the #'s
Taylor Voth 5 months ago in RingCentral Analytics 1 Under review

QOS and call logs for CX1 to RC connections

Currently, our CX1 agents take all call on RC endpoints (RC softphone, or RC provisioned Polycom phones) via CX1 Station ID's. Unfortunately, RC call logs aren't recording these connections at all. Also, we can not get any QOS data on these calls....
Anthony Cherry 6 months ago in RingCentral Analytics 0 Under review

Choose between internal and external calls on Active Users graph

It would be useful to be able to share the graph of Active Users just based off external calls.
Jerry Fossey 6 months ago in RingCentral Analytics 0 Under review

Download Adoption & Usage page as a PDF

I need to download the Download Adoption & Usage page as PDF. The performance report is no way near in depth as the Adoption & Usage page.
Benjamin Trunley 6 months ago in RingCentral Analytics 0 Under review

Call detail export for the LOB Analytics

We want to see the call detail for the LOB analytics and it is difficult to filter through call logs to determine which calls were part of the LOB Analytic we are looking at.
Erica Rusk 6 months ago in RingCentral Analytics 0 Under review

Allow custom work week in LOB Analytics

I have a retail customer whose work week is Sunday to Saturday and wants a weekly report to reflect this. Last 7 days to date only works if you manually do it on the day in question, they need a report subscription that allows a weekly report Sund...
Maintel Support 6 months ago in RingCentral Analytics 0 Under review

Comprehensive Report for List of All Users in the Account and Changes and Devices Information

Comprehensive Report for List of All Users in the Account 1. Complete user list with their current Caller ID information in RC app 2. Custom greetings and VM changes with their transcription/text content 3. Modification information - when, what, a...
RingCentral . 6 months ago in RingCentral Analytics 0 Under review