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Analytics time frame in reporting

It would be nice when selecting a time frame to be able to select Sun ~ Saturday in addition to last business week Mon~Fri. We can do last 7 days and sort of make that happen with the day of the week we deliver the report, but we'd like to track c...
Richard Valenta 17 days ago in RingCentral Analytics 0 Under review

Analytics, average number of calls during a period (not just a day)

I need to know our busiest hours during a specific period (e.g., the past two months). Currently, you have this report by day; however, our volume of calls varies. Also, it should show the cumulative in each hour, so I can know what percentage of ...
José De La Cruz 23 days ago in RingCentral Analytics 0 Under review

User Status on Exported Performance Reports

Excel Exported Performance reports show the Status for all users as 'Active'. Including disabled or deleted users for lines that have been reset & reassigned for new staff. The results should reflect the current status of the users at the time...
Aaron Evans about 1 month ago in RingCentral Analytics 0 Under review

Create reporting that provides agent status data.

In order to more effectively manage our call center environment, we could really use some reporting metrics on agent status data. For example, how long are agents logged in and available in the phone queues. Actual call data metrics are already av...
John Hughes about 1 month ago in RingCentral Analytics 0 Under review

Call logs to multiple email addresses

Currently, under analytics, we can only send reports to 1 email address. It would be very useful for myself, as the Information Systems Director and my IT Manager to both be able to receive those reports.
Aaron Gray about 2 months ago in RingCentral Analytics 0 Under review

Increase length of time reports are saved

All reports go back only 90days. At times we need to pull a full year or 6 months of data. It would be conducive to our business to gather data through reporting
Angela Zipperer about 2 months ago in RingCentral Analytics 0 Under review

leave off deactivated users from adoption and usage report

Could we leave off the deactivated or deleted users from the adoption and usage report since those persons are not longer working for the company.
Heather Casteel about 2 months ago in RingCentral Analytics 0 Under review

Outbound Call being identified as connected or missed.

Currently there is now way to identify if outbound calls are connected to a customer or missed. And since the call length of some calls that are going to voicemail are over 1 minute, it is impossible to filter out all outbound calls that go to voi...
Mitch Detwiler 2 months ago in RingCentral Analytics 0 Under review

Date and time format to match user account region

The account holder location (country of origin), should determine the format in which the data such as start time field, (the date and time stamp) in the performance reports is reflected. In Australia we use Australian English settings for all off...
Ziad Harach 2 months ago in RingCentral Analytics 0 Under review

Performance report for 12 months (YTD)

Hello Ringcentral Team, we would like to submit a request to implement a report on calls received YTD. This data is crucial for our call center. Thank you!
Olivia Richards 2 months ago in RingCentral Analytics 0 Under review