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RingCentral Analytics

Showing 761

Add an analytic for failed calls

If a user places or receives a call and it either fails to get out from the original user or fails to reach its destination and why it failed, where it failed, and possible troubleshooting steps.
Chris Kemak about 18 hours ago in RingCentral Analytics 0 New

drill down on a report for accurate missed calls on call queue

When running the KPI for abandoned and refused calls, there is no option to drill down to see which extensions it is tagged from
622 - Dorel Data Analyst 3 days ago in RingCentral Analytics 0 New

Creating functions with KPI's

It would be nice to be able to do simple functions with the KPI's that I create. For example if I have a call group that has 1000 abandoned calls a week it would be able to subtract all calls that total time was less then 10 secs. This function co...
Peter Canon 4 days ago in RingCentral Analytics 0 New

Team Message Filtering

Please provide the ability to generate top talkers report for specific Teams/chat channels.
Jennifer Mar 7 days ago in RingCentral Analytics 0 New

Analytics: Detect Users with no such Activity

Would like a report of all users in a table with their number of last 6-month activities that have had no activity such as inbound, outbound, transfers, hold, etc and the metric is zero, and then show it to me in a table rather than performance re...
Vanessa Cadon 8 days ago in RingCentral Analytics 0 New

Allow admin user to turn users on and off que under live report

This will help manage users to go on call que
Katy Lee 10 days ago in RingCentral Analytics 0 New

Permission to see specific users in the performance report

I would like to have a way for specific users to have access to the performance report in analytics, but to be able to choose which users/user groups/ departments they would be able to see. I don't want them to have access to the whole companies p...
Eli . 15 days ago in RingCentral Analytics 0 New

Report for Users' Login

The customer wants to have an access to reports for their users' login on their call queue groups.
Philline Hernandez 15 days ago in RingCentral Analytics 0 New

Add SMS metrics to analytics reports

SMS usage is important for communication, especially in our marketplace atmosphere that we live in. Adding in Total - Outbound- Inbound SMS metrics is vital for CRM integrations so we can see activity levels and then also future ability to see uni...
Spencer Bauman 15 days ago in RingCentral Analytics 0 New

Analytics: Ability to generate how many calls were forwarded from a queue

The issue at hand revolves around the inaccurate tracking and categorization of forwarded calls from a queue in the analytics system. When calls go unanswered and are subsequently forwarded, they fail to be properly recognized as missed calls with...
Leigh Baltazar 16 days ago in RingCentral Analytics 1 New