RingCentral Analytics

This is useful to compare metrics and output of users in a more specific timeframe, especially on days where the office may be busier with calls. You could compare every Monday within a month for example in one report, to see productivity. This al...

is it possible to report on queue members and whether they are active or not, or for how long in a timeframe they have not been available for queues they are part of

Add a reason why the call didn't go through even though it's beeing counted in the #'s

We want to see the call detail for the LOB analytics and it is difficult to filter through call logs to determine which calls were part of the LOB Analytic we are looking at.

Currently, our CX1 agents take all call on RC endpoints (RC softphone, or RC provisioned Polycom phones) via CX1 Station ID's. Unfortunately, RC call logs aren't recording these connections at all. Also, we can not get any QOS data on these calls....

It would be useful to be able to share the graph of Active Users just based off external calls.