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RingCentral Analytics

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Add a call log for a video meeting

Attendance of Participants on RingCentral video meeting whether they call in or use video. The names of the participants do not currently show on the video recording that is viewed by participants unable to make the meeting.
Guest almost 2 years ago in RingCentral Analytics / RingCentral Video 0 Already exists

track how many rings the phone has before it is answered on average

We want to know that our sales staff are answering the phone quickly. It would be great to track this.
Guest about 1 year ago in RingCentral Analytics 1 Already exists

Live Call Waiting Data

Would be great to have a live call queue so we can see howmany people are calling and howmany people are waiting in the queue for our suicide prevention line.
Michael Everett over 2 years ago in RingCentral Analytics 1 Already exists

As a super admin place people back in the que

As a super admin place people back in the que
John Beeson 2 months ago in RingCentral Analytics 0 Already exists

User Status column option/when creating a new widget and using table option.

would it be possible to add user status of the user. to show if set to available or not available, off to lunch or in break in the columns portion when creating a widget. to monitor users status. User Status column option/when creating a new widge...
Raul Herrera 2 months ago in RingCentral Analytics 1 Already exists

Make performance report subscriptions for M-F daily

Currently we are only able to send out daily reports everyday. Can you please set it where we can just send it out Monday - Friday?
Guest about 2 years ago in RingCentral Analytics 2 Already exists

Daily Option on Custom Reports

When running the LOA Analytics report for a date range can we have the option to have the numbers by day as well as all combined.
Guest over 1 year ago in RingCentral Analytics 2 Already exists

Live Queue Agent/Monitoring

RingCentral really should create a dashboard like this one (see attached) which would show the last time a call was taken by each agent.
Sara B. over 1 year ago in RingCentral Analytics 1 Already exists

Show calls on queue

there shoudl be a place where you can see the number of calls on queue and number agents on calls
Guest about 2 years ago in RingCentral Analytics 1 Already exists

Analytics for Missed Calls / Dropped calls

It would benefit companies to see when and how many calls are not being answered
Guest about 1 year ago in RingCentral Analytics 1 Already exists