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RingCentral Analytics

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Can you add completed calls to Performance Reports?

LOB Analytics and Performance Reports have similar KPIs. It would be beneficial to have completed calls in Performance Reports to show how many calls were completed instead of transferred.
Stephanie Muston 6 months ago in RingCentral Analytics 4 Will not implement

Email to advise system is down especially when customers weren't ever advised of the status page!!

No description provided
Guest over 1 year ago in RingCentral Analytics 0 Will not implement

Performance report - edit user columns such as User Status and User Extension

This would be useful as we don't need to report this data and just makes it more difficult to read on reports.
Guest about 2 years ago in RingCentral Analytics 1 Will not implement