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RingCentral Analytics

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Allow Super Admin Users to Manage What Counts as an Abandoned Call

Right now administrators do not have a way to change what inbound call parameters will count as an Abandoned call. When running reports, this can be misleading when, for instance, a caller that left a voicemail would not be counted as "abandoned" ...
Michael Tripodo almost 2 years ago in RingCentral Analytics 6 Implemented

Analytics for Call Queue Manager

as per user i'd like to request that there be an option for a call queue manager to run analytics on their call queue. to me that seems sensible.
Jenny Remolacio 5 months ago in RingCentral Analytics 1 Implemented

Daily time frame call analytics

I have encountered a situation where I need to pull a report for a call queue with incoming call metrics for a specific date range, broken down daily, for a specific time frame. For example, take the date range of 12/01/2021 to 12/31/2021. I would...
Kyle Bohman 6 months ago in RingCentral Analytics 1 Implemented

It should be possible to selected or deselect individually Days in the analysis

Hello everyone, we currently have the problem that we get wrong information in the average analysis because holidays, sick days, saturdays and sundays are calculated. It should be possible to select or deselect the individual days. It is possible ...
Guest about 1 year ago in RingCentral Analytics 1 Implemented

Create a report to see the total call volume broken down by each hour of the day

Would like to be able to track the busiest hours of each day over a long period of time. If the report could be sorted by user or all users, that would help project staffing needs
Guest 9 months ago in RingCentral Analytics 2 Implemented

Filter non-business hours out of RingCentral Analytics Portal reports

It would be very useful if you could filter non-business hours out of the Analytics reports. For instance, I would like to know how many calls are abandoned, but only during 9-5 business hours.
Guest over 1 year ago in RingCentral Analytics 5 Implemented

Add Call Phases to download report

Seeking to identify call phases (ex. Ring time / Hold time etc) for each individual call / user
Marques Hereford 9 months ago in RingCentral Analytics 2 Implemented

I need to have real time performance reports

I need to have real time performance reports like the one available with live reports
Guest 10 months ago in RingCentral Analytics 1 Implemented

Analytics: Voicemail total minutes

I receive a copy of voicemail notifications/transcript via email but on 1 voicemail per email basis requiring me to spend a lot of time sorting thru each email. I would like to have a feature added that once the dates are filtered out, all voicema...
Joedennell Burgos 5 months ago in RingCentral Analytics 1 Implemented

Exclude weekends for call log analytics

Any analytics that we are trying to run over a week long period include the weekends in them. Half of our staff does not work on weekends so end results (all the means/averages tallied up) look bad.
IT SV 5 months ago in RingCentral Analytics 1 Implemented