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RingCentral Analytics

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Add Column for reports to view voicemail box Listened vs Un-listened

Being able to add a column to view quantity of voicemails Similar to on the "users with extensions" List on the admin portal.
Eric Rakestraw 1 day ago in RingCentral Analytics 0 New

Saved Performance reports and Subscriptions can only be accessed by the user who created them

Saved Performance reports and Subscriptions can only be accessed by the user who created them. It would be great if all other super admins in your organization would be able to access and manage these reports and subscriptions in the Analytics por...
Irina Vyshinskaya 9 days ago in RingCentral Analytics 0 New

Provide log report for SMS texts

Daily, weekly and monthly logs of all SMS sent by agents and who they are sent to is required for proper auditing and in order to avoid unwanted activities. Would like to print out SMS text messages. It would be nice to have a way to access the te...
over 2 years ago in RingCentral Analytics 23 Future consideration

Adjust how missed calls are categorized for group calls

Currently if a group is set to ring all members at once and someone else answers it will show as a missed call for everyone else who didn't answer. It would be nice if the system knew the call had been answered and didn't show as a missed call.
Zoe Ratchford over 2 years ago in RingCentral Analytics 41 Future consideration

Analytics regarding Text Messaging/SMS

SMS text messaging is a huge part of our business. I would like to see analytics reporting like we have it for phone calls around SMS to be able to track that KPI per user group and employee.
Guest almost 2 years ago in RingCentral Analytics 19 Future consideration

Conference call roster of participants

provide under analytics the ability to print a report of all phone numbers that called in and participated on a conference call.
Manny Orozco 8 days ago in RingCentral Analytics 0 New

Ability for queue managers to see incoming call in Live reporting

The ability for queue managers to see who is calling while the call is in progress from live reporting. Attached is a queue dashboard where there is a "waiting" call but there is no option to see the number of the waiting caller.
Stephanie Rensburg 8 days ago in RingCentral Analytics 0 New

Add CSV option in Analytics Subscriptions

Export of raw data in CSV format is useful in creating custom reports. Currently the only file type options for distribution of Performance Reports are PDF and Excel.
Bruce Howard 11 days ago in RingCentral Analytics 0 New

Report showing DND status

We'd like to see a report that shows how many times a user goes on DND that shows number of times and length of time a user is on DND.
Karl Pashalidis over 1 year ago in RingCentral Analytics 8 Future consideration

Analytics report for IVR key presses

Hello, i would like to request an analytics report that will show me what the caller pressed when calling our 800 # IVR. For example we have our 800# and callers get an option for English press1 and Spanish press2 after pressing that option they g...
Avit Castillo 6 months ago in RingCentral Admin Portal / RingCentral Analytics 2 Under review