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Analytics report for IVR key presses

Hello, i would like to request an analytics report that will show me what the caller pressed when calling our 800 # IVR. For example we have our 800# and callers get an option for English press1 and Spanish press2 after pressing that option they g...
Avit Castillo 6 months ago in RingCentral Admin Portal / RingCentral Analytics 2 Under review

Increase length of time reports are saved

All reports go back only 90days. At times we need to pull a full year or 6 months of data. It would be conducive to our business to gather data through reporting
Angela Zipperer 4 months ago in RingCentral Analytics 0 Under review

Nice in Contact Call Analytics

Submitted in the Contact us interface in the Nice in Contact interface as well... I'm looking to submit a feature request. Basically, when we have agents working from home, we currently don't have a way to determine if the agent drops a call or re...
Richard Valenta 9 months ago in RingCentral Analytics 0 Under review

Ability to Download Qos Reports

Currently, customers have to copy and paste data from the QoS portal for each incident. Preferably, they would want to download the data.
Rich Salazar over 1 year ago in RingCentral Analytics 4 Under review

Performance report for 12 months (YTD)

Hello Ringcentral Team, we would like to submit a request to implement a report on calls received YTD. This data is crucial for our call center. Thank you!
Olivia Richards 4 months ago in RingCentral Analytics 0 Under review

Default Abandon Rate KPI

It would be nice if by default there was an abandon rate KPI, rather than having to create one in LOB KPI Building. This way we can easily troubleshoot which employees have a higher than normal abandon rate. This should be useful right off the bat...
Eliot Houman about 1 month ago in RingCentral Analytics 0 Under review

Create reporting that provides agent status data.

In order to more effectively manage our call center environment, we could really use some reporting metrics on agent status data. For example, how long are agents logged in and available in the phone queues. Actual call data metrics are already av...
John Hughes 3 months ago in RingCentral Analytics 0 Under review

Call logs to multiple email addresses

Currently, under analytics, we can only send reports to 1 email address. It would be very useful for myself, as the Information Systems Director and my IT Manager to both be able to receive those reports.
Aaron Gray 4 months ago in RingCentral Analytics 0 Under review

RingCentral Analytics Company Numbers - Please include a column indicating what the number is assigned to

We have so many sites and telephone numbers, it is impossible to remember what they are assigned to. So it would be very useful if the company numbers report included a column that indicated what the public telephone number is assigned to e.g. the...
Wickes Building Supplies Ltd 9 months ago in RingCentral Analytics 1 Under review

Need Reports Greater than 6 months, Need one year

I would like to run a report on the inbound calls thus far in 2020 and get data on our Inbound calls and if they have increased month by month and which months after COVID started impacting us in Mid-March and see the impact on our employees phone...
Guest over 2 years ago in RingCentral Analytics 1 Under review