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RingCentral Analytics

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drill down on a report for accurate missed calls on call queue

When running the KPI for abandoned and refused calls, there is no option to drill down to see which extensions it is tagged from
622 - Dorel Data Analyst about 22 hours ago in RingCentral Analytics 0 New

Creating functions with KPI's

It would be nice to be able to do simple functions with the KPI's that I create. For example if I have a call group that has 1000 abandoned calls a week it would be able to subtract all calls that total time was less then 10 secs. This function co...
Peter Canon 2 days ago in RingCentral Analytics 0 New

Provide log report for SMS texts

Daily, weekly and monthly logs of all SMS sent by agents and who they are sent to is required for proper auditing and in order to avoid unwanted activities. Would like to print out SMS text messages. It would be nice to have a way to access the te...
over 3 years ago in RingCentral Analytics 31 Future consideration

Ability to track agent time by phone status

Currently, there are only metrics around talk time or hold times, but no metrics on agent's phone status. There should be reporting on how long an agent's phone was in available, Do Not Disturb, or other statuses. This is an important metric for m...
Guest almost 3 years ago in RingCentral Analytics 9 Future consideration

Need option to schedule reports in Business Analytics with PDF

Currently there is only the option to schedule reports in Business Analytics with an Excel. Please add option for PDF. It's much easier for our users to open and read on mobile devices.
Cameron Hellmuth 5 months ago in RingCentral Analytics 1 New

Use Nomadic 911 For Location Information

Have the analytics tool pull location information from nomadic 911 IP location data. That way the information doesn't need to be loaded into both 911 and analytics.
Kevin Micol 20 days ago in RingCentral Analytics 0 New

Team Message Filtering

Please provide the ability to generate top talkers report for specific Teams/chat channels.
Jennifer Mar 5 days ago in RingCentral Analytics 0 New

Permission to see specific users in the performance report

I would like to have a way for specific users to have access to the performance report in analytics, but to be able to choose which users/user groups/ departments they would be able to see. I don't want them to have access to the whole companies p...
Eli . 13 days ago in RingCentral Analytics 0 New

Add SMS metrics to analytics reports

SMS usage is important for communication, especially in our marketplace atmosphere that we live in. Adding in Total - Outbound- Inbound SMS metrics is vital for CRM integrations so we can see activity levels and then also future ability to see uni...
Spencer Bauman 14 days ago in RingCentral Analytics 0 New

Analytics: Detect Users with no such Activity

Would like a report of all users in a table with their number of last 6-month activities that have had no activity such as inbound, outbound, transfers, hold, etc and the metric is zero, and then show it to me in a table rather than performance re...
Vanessa Cadon 6 days ago in RingCentral Analytics 0 New