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RingCentral Analytics

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Generate a report on a date range but only on specific time of the day

Please have an option in Analytics to generate a report for a date range but the result should only display calls on a specific timeframe for each day. For example, generate a report for January 7 - January 14 but the result should only display ca...
Ranier Gallego 2 days ago in RingCentral Analytics 1 New

Alerts for Missed calls

I would like to create a analytics alert for when the company has a number of missed calls. It would be nice to be able to narrow down to calls that lasted longer then 10 seconds or something.
Corey Chester 1 day ago in RingCentral Analytics 0 New

Include in call logs or analytics the exact length of time it takes to transfer a call from dialing the main number until someone answer it.

Include in call logs or analytics the exact length of time it takes to transfer a call from dialing the main number until someone answer it.
johnpaolo lachica 2 days ago in RingCentral Analytics 0 New

Add alert of adding a number to sms campaign

It would be nice for the admin and user to receive an email letting us know the number was added to the SMS campaign. Also, provide analytics on the sms message in the campaign to make sure we are not in violation.
Dan Cochran 2 days ago in RingCentral Analytics 0 New

Add an analytic for failed calls

If a user places or receives a call and it either fails to get out from the original user or fails to reach its destination and why it failed, where it failed, and possible troubleshooting steps.
Chris Kemak 3 days ago in RingCentral Analytics 0 New

drill down on a report for accurate missed calls on call queue

When running the KPI for abandoned and refused calls, there is no option to drill down to see which extensions it is tagged from
622 - Dorel Data Analyst 5 days ago in RingCentral Analytics 0 New

Need option to schedule reports in Business Analytics with PDF

Currently there is only the option to schedule reports in Business Analytics with an Excel. Please add option for PDF. It's much easier for our users to open and read on mobile devices.
Cameron Hellmuth 5 months ago in RingCentral Analytics 1 New

Permission to see specific users in the performance report

I would like to have a way for specific users to have access to the performance report in analytics, but to be able to choose which users/user groups/ departments they would be able to see. I don't want them to have access to the whole companies p...
Eli . 17 days ago in RingCentral Analytics 1 New

Use Nomadic 911 For Location Information

Have the analytics tool pull location information from nomadic 911 IP location data. That way the information doesn't need to be loaded into both 911 and analytics.
Kevin Micol 24 days ago in RingCentral Analytics 0 New

Creating functions with KPI's

It would be nice to be able to do simple functions with the KPI's that I create. For example if I have a call group that has 1000 abandoned calls a week it would be able to subtract all calls that total time was less then 10 secs. This function co...
Peter Canon 6 days ago in RingCentral Analytics 0 New