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RingCentral Analytics

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Analytics Report Issue

Add a reason why the call didn't go through even though it's beeing counted in the #'s
Taylor Voth about 2 months ago in RingCentral Analytics 1 New

Call detail export for the LOB Analytics

We want to see the call detail for the LOB analytics and it is difficult to filter through call logs to determine which calls were part of the LOB Analytic we are looking at.
Erica Rusk 2 months ago in RingCentral Analytics 0 New

QOS and call logs for CX1 to RC connections

Currently, our CX1 agents take all call on RC endpoints (RC softphone, or RC provisioned Polycom phones) via CX1 Station ID's. Unfortunately, RC call logs aren't recording these connections at all. Also, we can not get any QOS data on these calls....
Anthony Cherry about 2 months ago in RingCentral Analytics 0 New

Choose between internal and external calls on Active Users graph

It would be useful to be able to share the graph of Active Users just based off external calls.
Jerry Fossey about 2 months ago in RingCentral Analytics 0 New