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RingCentral Analytics

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Add a call log for a video meeting

Attendance of Participants on RingCentral video meeting whether they call in or use video. The names of the participants do not currently show on the video recording that is viewed by participants unable to make the meeting.
Guest about 1 year ago in RingCentral Analytics / RingCentral Video 0 Already exists

Make a report that shows where users are logged into RingCentral

A report that shows which phone, computer, and web apps each user is logged into will help us have a better idea of our security exposure and investigate incidents of user account compromise.
Dominik Chandler 5 months ago in RingCentral Analytics 1 Already exists

Custom Dashboards with user reporting

It would be great to have custom dashboards so that we can have a User Group manager see analytics of just the users within his group
Guest almost 2 years ago in RingCentral Analytics 1 Already exists

Track version and type of RingCentral app

In analytics, the ability to track the versions of the apps being uses, as well as the type (i.e. RC Phone, Meetings, RC apps). This will help with troubleshooting.
Guest almost 2 years ago in RingCentral Analytics 1 Already exists

Real-time analytics, or at least faster updates

We would like real-time updates to analytics, or at least faster updates like every 5-10 minutes. We need to see when we have missed/abandoned calls so we can return them faster.
Oak Norton almost 2 years ago in RingCentral Analytics 1 Already exists

SLA - How to we set new threshold

How are the SLA calculated - can we set our preferences.
Linda Cote almost 2 years ago in RingCentral Analytics 1 Already exists

make the analytic report of inbound/outbound report live no delay time

make the analytic report of inbound/outbound report live no delay time
Guest almost 2 years ago in RingCentral Analytics 1 Already exists