RingCentral Analytics

Daily, weekly and monthly logs of all SMS sent by agents and who they are sent to is required for proper auditing and in order to avoid unwanted activities. Would like to print out SMS text messages. It would be nice to have a way to access the te...

Currently there is only the option to schedule reports in Business Analytics with an Excel. Please add option for PDF. It's much easier for our users to open and read on mobile devices.

Minute counter for every statusieAvailableUnavailableOn Break

Currently, there are only metrics around talk time or hold times, but no metrics on agent's phone status. There should be reporting on how long an agent's phone was in available, Do Not Disturb, or other statuses. This is an important metric for m...

We would like to have a report wherein we could get the total number of calls based on the Caller ID number used.

Viewing data for a specific call queue with KPI view in graph format

Need to be able to select more than 1 extension at a time when checking Call Logs under detailed reporting.

Under The reports "Call Log" there is a column stating "Forward To" which pops up under the detailed view . I would like to be able to generate and export this information in a Analytics Report.

How do I get a audit report for - login/logout times - desktop / mobile app

Missed/abandoned call report that shows all available users at the time of the missed call. If there was a missed call at 1pm and users were available at the time, I'd like their status to be included in the report.