RingCentral Analytics

Please add the ability as a super admin to edit, delete, transfer ownership of dashboards that are owned by other people. This would help with employee turnover and adjusting dashboards when the employee is not able to.

Daily, weekly and monthly logs of all SMS sent by agents and who they are sent to is required for proper auditing and in order to avoid unwanted activities. Would like to print out SMS text messages. It would be nice to have a way to access the te...

Currently, there are only metrics around talk time or hold times, but no metrics on agent's phone status. There should be reporting on how long an agent's phone was in available, Do Not Disturb, or other statuses. This is an important metric for m...

The ability to favorite your teams live report for faster and easier access when there are multiple Live Reports. Its time consuming and frustrating to favorite the page but every time you load it you have to scroll through multiple teams to locat...

Comprehensive Report for List of All Users in the Account 1. Complete user list with their current Caller ID information in RC app 2. Custom greetings and VM changes with their transcription/text content 3. Modification information - when, what, a...

I currently use Performance Reports, but I heard that it was being phased out soon and LOB Analytics will take its place. This would be helpful for me so that I don't have to use both PR and LOB reports to build my weekly report to management.

Cant achieve to calculate correctly the average speed for a user to answer a call

LOB Analytics and Performance Reports have similar KPIs. It would be beneficial to have completed calls in Performance Reports to show how many calls were completed instead of transferred.

If I want to share analytics I have to take screen shots. I would like to be able to download the data to share.

As it stands currently, when downloading an LOB Analytics widget or a full dashboard as an excel spreadsheet, the Caller Name, which is displayed in the dashboard widget is being omitted from the spreadsheet. This makes the report significantly le...