RingCentral Analytics

The ability to resize the text within KPI widgets, this would allow these widgets to be displayed on a video wall enabling users to see KPIs from a distance. Currently the text is only one size so can become difficult to view from further away.

Hello, i would like to request an analytics report that will show me what the caller pressed when calling our 800 # IVR. For example we have our 800# and callers get an option for English press1 and Spanish press2 after pressing that option they g...

We have many 3rd party conferencing systems set up to register to RingCentral for telephony. Without analytics for these phones appearing in Ringcentral, I cannot even tell how much they are being used without manually pulling reports from each in...

Submitted in the Contact us interface in the Nice in Contact interface as well... I'm looking to submit a feature request. Basically, when we have agents working from home, we currently don't have a way to determine if the agent drops a call or re...

As an agency with multiple programs and queues, we need to be able to see when our staff are in the call queue and when they aren't easily, without having to go through the audit trail. We would love to be able to generate a report on each user an...

Saved Performance reports and Subscriptions can only be accessed by the user who created them. It would be great if all other super admins in your organization would be able to access and manage these reports and subscriptions in the Analytics por...

Hello Ringcentral Team, we would like to submit a request to implement a report on calls received YTD. This data is crucial for our call center. Thank you!

This would be useful so that we can track weekly stats as the week progresses rather than a rolling 7 days which the last 7 days date range does. It would work by allowing Monday to Sunday for the current week to be the date range and then once th...

This would be extremely useful for members of our client care team. There are certain clients that we accept calls for immediately and for clients who are calling back in about an issue. Old company we used to have phones with had this feature so ...

Frankly I am surprised this does not already exist as this is an essential tool for any call center admin.