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RingCentral Integrations

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Exclude Guests from MS Teams Company Contact Sync

Guest accounts (B2B Collabaration Users) in Microsoft Entra ID (previously Azure AD) should not sync along with regular contacts (Members) when using the MS Teams embedded dialer app. At a minimum, there should be an option to include or exclude M...
Jason Miner 13 days ago in RingCentral Integrations 0 New

Sync presence status of RingCentral back to the Outlook / Exchange / O365

Using the Plug-In ' Ringcentral for Outlook' you can create and send a meeting invite to one or more contacts in your Outlook. You can start a phone call to an Outlook contact directly from the Plug-In too. If you are creating a conference invite ...
Peter Wenger 4 months ago in RingCentral Integrations 0 Under review

Log recorded calls in Hubspot.

Currently, all recorded calls can only be found under RingCentral's side. It is better if it can also be found on Hubspot's interface.
Aya Vince Cruz 24 days ago in RingCentral Integrations 0 New

Improve customer's call back response notification for RingCentral For MS Team

We are using the RC integration into teams. If someone calls and we press reply and choose "I will call you back in 10 minutes", it says that phrase to the customer. The customer then has 5 options, for example, press 2 to leave a voicemail, 3 to...
Mark Joaquin Marcelo 16 days ago in RingCentral Integrations 1 New

Hopefully Ring central extension in HubSpot having a feature to identify the recipient what keypresses in IVR menu the caller's pressing.

This is useful for us and easy to identify our productivity as a team.
Sheryl Medroso 19 days ago in RingCentral Integrations 0 New

Allow multiple users to respond to the main number texts

when a client texted in on the main number , allow multiple users to see and respond to there message. grasshopper has this because there is only 1 number to work through
Aaron Workman over 1 year ago in RingCentral Integrations 5 Planned

Screen Pop Question for Dynamics integration

We have implemented the integration between RingCentral and Dynamics 365, and it is working. Our user base has asked us if we can change the screen pop to open in a new tab, as if they are working on in a Dynamics screen and they receive an incomi...
Doroteo Valle about 1 month ago in RingCentral Integrations 0 New

Ask First Option on RC for Google

Essentially, we are using the web version of RingCentral as we use Linux (Ubuntu Mate) and it all works fine, except for the extension. If it has to use the google extension, then it is missing functionality that the web app has (in this case - we...
RYAN RAMAT 12 days ago in RingCentral Integrations 0 New

Sync RC status with Microsoft Office (Teams/Outlook)

As a company we rely on our Microsoft Teams status (NOT RC) to let our team know we are: away from our desk on lunch or breaks in a meeting on a phone call We use RC for all calls with our customers and when a team member wants to transfer a call,...
Lauren Fisher about 3 years ago in RingCentral Integrations 17 Future consideration

Using MS Teams Embedded Dialer - option to exclude Guests when it pulls contacts from Azure AD

Using MS Teams Embedded Dialer - option to exclude Guests when it pulls contacts from Azure AD
Allison RingCentral 13 days ago in RingCentral Integrations 0 New