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RingCentral Integrations

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Integrate with Outlook so you can click the phone icon in profile/contact cards to dial the number.

Is there a way to configure ring central desktop app to call the phone number from an outlook profile card? There's a phone icon when you hover or click on a contact in outlook but you can't click the button. Microsoft Teams works like this. It wo...
Shaw MacIntyre 3 months ago in RingCentral Integrations 0 Under review

Calendar Presence Is On | O365 Outlook Calendar

The interface correctly updates my RingCentral availability to In a Meeting, however it does not set my phone to DND. It seems like it should make my Status "In A Meeting" and set my availability to DND. This should be the same logic for normal me...
Nancy Lawson 3 months ago in RingCentral Integrations 0 Under review

RingCentral Reach Gold Partner Here. We are finding many of healthcare customers using NextGen EHR. Strong inteterest in a RingCentral integration with NextGen

embedded RingCentral App in NextGen EHR. Screen pops, dialing, possibly call records and call recordings.
Trent Smith 3 months ago in RingCentral Integrations 0 Under review

Adding a do not disturb key to the call pickup group or desk phone.

agents are receiving calls while not in the queue on the Bridge console. In the bridge console it require the agent to be a part of the call pickup group in the Belcan queue to answer call while in a call. The issue is when the agent logs out the ...
Reginald Nash 3 months ago in RingCentral Integrations 0 Under review

Why is that automatic call recording records on hold marketing when calling and not called?

I find it odd that RingCentral allows the automatic call recording to record on hold marketing music when we are the ones who intiated the call but not when we are called. What could be the reason for this other than "system limitation"?
Marketing Department 4 months ago in RingCentral Integrations 0 Under review

Make any call (independent of outcome) trigger automations in Zapier

Right now only Missed Calls or Completed Calls will trigger automations in Zapier. Instead, it would be nice if ANY call could trigger an automation and then we can filter by result and create more complex workflows.
Treatment Manager 4 months ago in RingCentral Integrations 0 Under review

Add Call Queues to Zapier Integration

We use Zapier to run a variety of automations whenever there are missed calls. Unfortunately, we cannot build any automations around call queues as this feature is not supported in the Ringcentral integration with Zapier which limits how we set up...
Treatment Manager 4 months ago in RingCentral Integrations 0 Under review

Add "Ask First' Feature to HubSpot Plug In

You can only blind transfer with the HubSpot Plug In. We need to be able to talk to who we are transferring to first. Please add this feature. It is already a RingCentral Feature just need the option added to the HubSpot Plug In.
Adrienne Ostrus 5 months ago in RingCentral Integrations 0 Under review

leaving a call back number

Does RingCentral have feature where a caller is allowed to leave a call back number, instead of waiting or leaving a voicemail.
PSG LEANNE 5 months ago in RingCentral Integrations 0 Under review

Please add Any.do app for add-in integration

This is the best to-do list, daily planner and organizer
Paul Caro 5 months ago in RingCentral Integrations 0 Under review