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Developer Platform and APIs

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Write Back Phone Number for Microsoft Entra SCIM Provisioning

I am not sure if this is a limitation of Microsoft's or RingCentral's or if this was just an oversight when the SCIM provisioning integration was built in Entra (formerly Azure AD). However, it would be nice if automatic provisioning could read th...
Kevin Micol 14 days ago in Developer Platform and APIs 0 New

Ability to support cross instance federation. Across different brands / database regions (Gamma vs. Epsilon etc.)

Ability to support cross-instance federation. Across different brands/database regions (Gamma vs. Epsilon etc.)
Johnn Aporto 29 days ago in Developer Platform and APIs 0 New

Daily useful tips/tricks for new and advanced users (essentially like a tiktok for RC) cool tricks or tips should be sent out everyday to help keep users engaged, uptodate and able to use the platform in more helpful ways. People love learning new things but people LOVE showing off the new things they have learned (bragging rights haha)The how to videos are great but a daily reminder or pop up will help keep all this amazing information locked in and relevant.

Daily useful tips/tricks for new and advanced users (essentially like a tiktok for RC) Like cool tricks or tips should be sent out everyday to help keep users engaged, uptodate and able to use the platform in more helpful ways. People love...
Taylor Bugg 29 days ago in Developer Platform and APIs 0 New

Dual Channel Recording in MVP, UK

I am writing to request the implementation of a feature that enhances the call recording capabilities of RingCentral. I recently came across a feature called "The Power of Stereo (vs. Mono) Call Recording" on OrecX.com, and I believe incorporating...
Hiromithu Ishigaki about 1 month ago in Developer Platform and APIs 0 New

Users should have more than two concurrent lines

Users should have more than two concurrent lines. Currently they have only two lines available to receive two concurrent lines/calls. But the third caller cannot call. With Mitel system we used to have 6 lines available.
Ray Lakhani about 1 month ago in Developer Platform and APIs 0 New

Preset phone numbers for transferring purposes

Presetting phone numbers when in the transfer window. Allowing them to be labeled by the organization/company for ease of transfer. Preventing user from transferring a call to the wrong phone number. Drop down menu, listing the labeled phone numbe...
Kevin Quintanar about 1 month ago in Developer Platform and APIs 0 New

Add originating caller/leg to call log response for warm transfers

Currently, we have an integration that works as follows: Customers (insurance agents) connect their RC account to our CRM We set up a webhook to get updates whenever a call is Answered or Disconnected When an "Answered" webhook is received for an ...
Stephen Weil about 1 month ago in Developer Platform and APIs 0 New

Disable Outlook Contacts From the RingCentral for Microsoft Teams

Option to disable the Outlook Contacts from the RingCentral for Microsoft Teams.
Vanessa P about 1 month ago in Developer Platform and APIs 0 New

A feature that shows which party disconnected the call.

A report or a feature from Analytics or from the Portal that would show which party disconnected the call: was it the caller or the called party. This would help us in monitoring the calls.
Ken Blanco about 2 months ago in Developer Platform and APIs 0 New

Can Ringcentral integrate a process where the system will also be able to send email notification from the IVR when the call is missed even if the customer doesn't connect to an extension?

Apparently the system will only send an email notification once the call is missed from an actual extension, but we want the system to be able to send email notification when missed from the IVR itself. Alot of our customers don't have the patienc...
Police (QA) about 2 months ago in Developer Platform and APIs 0 Under review