Skip to Main Content

Developer Platform and APIs

Showing 83

Public RingCentral Video API

Vote for this idea to join the waiting list for access to the upcoming RingCentral Video API. This idea pertains to making available to developers and partners a public RingCentral Video API that would contain the following features: Ability to cr...
Byrne Reese almost 2 years ago in Developer Platform and APIs / RingCentral Video 1 Future consideration

Need APIs to expose license usage details for BI reporting

Need APIs to expose Total, In Use and Available license counts as viewed in Service Web Portal under Billing > Licenses & Inventory. Also, the Live Reports license counts need to reflect the true counts from the license status report that c...
Tom Lampert about 2 months ago in Developer Platform and APIs 0 Under review

Live notification via Webhooks of Individual Call Queue Member Status Change

Currently, the APIs only report when an Agent is "Accepting Queue Calls" or Not Accepting Queue Calls. Its an all or nothing situation. However, if I am a member of multiple queues and stop accepting queue calls for ONE of the THREE queues, I will...
Rito Salomone 4 months ago in Developer Platform and APIs 0 Under review

Add fillable line in Fax menu for person's name to auto-populate in Cover Page

So far there is only the option to add phone number in the To: section of a fax. Make a fillable line to add the recipient's full name that would auto-populate in the cover page. It would be more efficient compared to making a custom cover page. T...
Nikki Smith 3 months ago in Developer Platform and APIs 0 Under review

Allow setting DID and Ext with SCIM endpoint at creation time

Allow the SCIM source to pass the phoneNumbers of type work for DID and other for extension at create time to select which unassigned extension to use and set the extension number. The phoneNumbers parameter exists and can be set, but does nothing...
Lenard Fudala almost 2 years ago in Developer Platform and APIs 1 Under review

A Site's Custom Answering Rule should have the option to route calls to an External Number

Site has External Afterhours answering service. During Holidays calls to the site need to route externally but there is no option to route calls to an external number. Currently, to do so a User needs to be added to route the call.
Rachel Brefo-Burroughs about 2 months ago in Developer Platform and APIs 0 Under review

Cross Reference Call ID in Agent State History Reporting API

When trying to perform deep dive analyses on agent efficiency and effectiveness some of the most granular and thus most useful data can be queried from the Agent State History reporting API (https://developer.niceincontact.com/API/ReportingAPI#/Re...
Seymour Liao 10 months ago in Developer Platform and APIs 0 Under review

Allow API SMS/MMS sending from all account numbers

Currently, the SMS API only allows sending from extensions that are directly assigned to the logged in account. It would be EXTEREMLY useful to be able to either a) allow the main number account to send from any valid extension or b) create a way ...
Guest about 2 years ago in Developer Platform and APIs 1 Planned

have the capability of choosing less Play announcement for IVR

We would like to have the capability of choosing the set-up best for our company needs. At this moment, the only option we have for If caller enters no action after the prompt played 3 times is predefined by RC system. I would like to have the cap...
Angeline Modrigo 3 months ago in Developer Platform and APIs 0 Under review

Process "STOP" requests for SMS API

We need to be able to stop sending SMS messages to customers who reply with "STOP". We also need to ensure SMS messages are not sent to people on the federal Do Not Call list.
Guest over 1 year ago in Developer Platform and APIs 3 Already exists