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Developer Platform and APIs

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Allow setting DID and Ext with SCIM endpoint at creation time

Allow the SCIM source to pass the phoneNumbers of type work for DID and other for extension at create time to select which unassigned extension to use and set the extension number. The phoneNumbers parameter exists and can be set, but does nothing...
Lenard Fudala over 1 year ago in Developer Platform and APIs 1 Under review

Cross Reference Call ID in Agent State History Reporting API

When trying to perform deep dive analyses on agent efficiency and effectiveness some of the most granular and thus most useful data can be queried from the Agent State History reporting API (https://developer.niceincontact.com/API/ReportingAPI#/Re...
Seymour Liao 6 months ago in Developer Platform and APIs 0 Under review

Get pickup members of a call queue via API

If you attempt to de-queue a call off of a call queue, and the person doing so is not a pickup member of the queue, then the platform will return a 403 error (which is by design). However, this is an error state easily avoided if developers has a ...
Byrne Reese 5 months ago in Developer Platform and APIs 0 Under review

RingCentral Terraform Provider - Infrastructure as Code for Admins

As a RingCentral customer I would like to see the development team look to offer infrastructure as code support for RingCentral, such as Terraform or Ansible. Allowing customers to automate the provision and ongoing management of resoruces in Ring...
Fraz Hamid 9 months ago in Developer Platform and APIs 3 Under review

Remove default header on send Fax

Right now, when I send a fax via your SDK on Production mode, RingCentral will modify my file by adding header information. Please provide an option to remove this feature. At page, https://service.ringcentral.com/application/settings/outboundCall...
Guest about 1 year ago in Developer Platform and APIs 1 Under review

RC widget to be able to warm transfer

We use the RC widget inside of our programs, calls are answered via this widget, we are able to xfer a customer direct "cold" xfer, however; we are not able to "warm" xfer.
Hajri Tonuzi over 1 year ago in Developer Platform and APIs 2 Under review

Embeddable video in a web and/or mobile app

I am a developer and I would like to embed RingCentral Video capabilities into the mobile app (or web app) produced by my company so that I can create real-time, high-touch customer service and support experiences. For example, I am a service prov...
Byrne Reese over 1 year ago in Developer Platform and APIs / RingCentral Video 0 Under review

SEND EMAIL TO RING CENTRAL NUMBER TO RECEIVE AS TEXT

MOST CELLULAR CARRIERS HAVE THIS FEATURE AND CONSIDERING RING CENTRAL IS ACCESSED BY CELL PHONES, THIS WOULD BE NICE FOR TO BE ABLE TO SEND AN EMAI LTO THE RC NUMBER AND HAVE AS TEXT
Paula McGovern 23 days ago in Developer Platform and APIs 0 Under review

Disable emojis in names

emojis break the okta integration for importing phone numbers.
Steven Calvanese (he, him) 30 days ago in Developer Platform and APIs 1 Under review

Setting to allow Dial Pad to remain on top of other open screens.

I run multiple screens with multiple applications running. When the Dial Pad is hidden under other screens, it is too clumsy to have to navigate back to the Ring Central app and open it back up.
Alex Conforti 3 months ago in Developer Platform and APIs 1 Under review