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Developer Platform and APIs

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Can Ringcentral integrate a process where the system will also be able to send email notification from the IVR when the call is missed even if the customer doesn't connect to an extension?

Apparently the system will only send an email notification once the call is missed from an actual extension, but we want the system to be able to send email notification when missed from the IVR itself. Alot of our customers don't have the patienc...
Police (QA) about 2 months ago in Developer Platform and APIs 0 Under review

Record of all actions per contact

It would be useful to have a record of all actions that take place for each contact. For instance: Date - outbound call @1:33pm - No Answer, sent text message @ 1:36pm (and what the text was). Or, Contact, date - conference call (the recording fil...
Teresa Jacobsen 8 months ago in Developer Platform and APIs 1 Under review

Hubspot Conversational Intelligence

I would like to have conversational intelligence with Hubspot where it will have the ability to transcribe the conversation for recorded calls.
Noah Dankworth 8 months ago in Developer Platform and APIs 0 Under review

Call Que to Custom parked locations

We have a sales force that found out about the call que ring all feature leaving miss calls to multi people. 1 answer 9 miss call. We had the idea can we setup our auto attendant to transfer to say Sales Parked line 1. 10 people that are assigned ...
Micheal Shank 8 months ago in Developer Platform and APIs 0 Under review

All cases to show on https://support.ringcentral.com/case.html

We just want to have all the cases open on our account aside from the web cases created to be tracked on https://support.ringcentral.com/case.html
Rochelle Gobis 8 months ago in Developer Platform and APIs 0 Under review

Auto transfer completed calls to an external number. ie survey number

This feature can be used to automatically transfer callers to an external number, ie. a survey, after completion of the call. Then the agent wouldn't have to transfer the call manually.
Gabe Juarez 9 months ago in Developer Platform and APIs 0 Under review

Create a task - Expand the 'Enter task Description Window'

Create a task - Expand the 'Enter task Description Window' Hi Currently the 'enter task description' window in 'create a task' does not expand as you type. Our tasks can be very detailed and it is very hard to preview all that we are entering (int...
Jennie Kofsky 9 months ago in Developer Platform and APIs 0 Under review

Please add other international numbers where audio conference is available

RingCentral Audio Conferencing Dial-in Numbers - add other countries on the list
Tester Account 9 months ago in Developer Platform and APIs 1 Under review

Ring Central app integration with Recruit CRM

To be as efficient as possible, we need our chosen VOIP phone system to integrate with our CRM system. Can Ring Central do this? If so, how long will it take? If not, please let me know asap
Trish Bulman 9 months ago in Developer Platform and APIs 0 Under review

Remove Ring Central Advertisement on Forwarded Texts.

When Ring Central forwards my texts - I am a customer of Ring Central it has an added Advertisement for Ring Central - this is ridiculous.
Michelle LaMorte 9 months ago in Developer Platform and APIs 0 Under review