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Developer Platform and APIs

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Central Location/hub for SMS and Voicemail

Im a small business owner and looking to have one central location or hub that is shared between multiple users (extensions). For example: Phone calls, SMS, Voicemail, and missed calls can be viewed and responded by all users under one umbrella. C...
Ronald Clune 29 days ago in Developer Platform and APIs 0 Under review

Desktop to Handset

We need to be able to dial on the desktop app or click "return call" and then pick up the phone and it be ringing. In general you desktop app and physical phone need to work seamlessly. Currently its about as broken as something can be.
Buster Ferris about 1 month ago in Developer Platform and APIs 0 Under review

Need APIs to expose license usage details for BI reporting

Need APIs to expose Total, In Use and Available license counts as viewed in Service Web Portal under Billing > Licenses & Inventory. Also, the Live Reports license counts need to reflect the true counts from the license status report that c...
Tom Lampert about 2 months ago in Developer Platform and APIs 0 Under review

Read all text throughout Agency.

We as a agency should be able to read all text response from client. Zipwhip allows every producer to read the agency text messages. If a producer is not at work, all of the producers should be able to access the text and respond to a client. This...
Jimmy Carswell about 2 months ago in Developer Platform and APIs 0 Under review

Incorporate call in queues with caller ID on Ringcentral app

We work with the city and help to rep to know to get important calls from Dallas PD for emergency response.
DISPATCH 4 about 2 months ago in Developer Platform and APIs 1 Under review

Add Outbound call state in the Telephony.Status object

It's come to our attention that users of our application start ringing when they make an outbound call, so we would appreciate a fix in some way. Currently these states are supported in the users telephony status object: NoCall, Ringing, CallConne...
Phillip Thomsen about 2 months ago in Developer Platform and APIs 0 Under review

A Site's Custom Answering Rule should have the option to route calls to an External Number

Site has External Afterhours answering service. During Holidays calls to the site need to route externally but there is no option to route calls to an external number. Currently, to do so a User needs to be added to route the call.
Rachel Brefo-Burroughs about 2 months ago in Developer Platform and APIs 0 Under review

Add field to ticket/portal showing current level of Escalation.

Tracking Ticket Progress and Status to keep customer satisfaction.
CDW Admin about 2 months ago in Developer Platform and APIs 0 Under review

Create a custom answering rule on Mobile APP

Users should be able to create a custom rule on the mobile up for holidays to forward to a voicemail.
Joseph Gorospe 2 months ago in Developer Platform and APIs 0 Under review

API for managing cost center in RC

API to manage cost center in Ring central.
thanya c 3 months ago in Developer Platform and APIs 0 Under review