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RingCentral Admin Portal

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Provide the ability to get history of hardphone online/offline status

Add to the audit trail report or create in Analytics the ability to see the history of when a hardphone/deskphone has gone offline and come back online.
Tracey Lulek 5 days ago in RingCentral Admin Portal 0 New

IVR for order status, sending texts and more interactive experiences.

I just called Ring Central today and the IVR was completely different than what it use to be. It now has more features for announcements while on hold. It gives the caller an estimated hold time. It also sends text messages to the caller's phone n...
Starkey Roberson about 2 hours ago in RingCentral Admin Portal 0 New

Enable Audit Trail to be added to Custom Roles

Audit Trail is a selectable feature in custom user roles, but only becomes available on the Super Admin or Billing Admin Role (per RingCentral documentation). We have custom Site Administrators that would greatly benefit from the Audit Trail featu...
Tom Lampert about 5 hours ago in RingCentral Admin Portal 0 New

Download SMS chat history

Having the option to download the chat history would be useful for training.
Brenna Rabon 1 day ago in RingCentral Admin Portal 0 New

email verification code time frame

looking for a settings or configuration where we can set-up the time frame of the email verification code that was sent over the email to be adjusted.
Hiromithu Ishigaki 6 days ago in RingCentral Admin Portal 1 New

Routing missed calls in Queues, and custom rules

As a technician, I CONSTANTLY run into the complaint from customers that you cannot route missed calls to an IVR in a Call Queue. For example; a customer wants their 7 phones to ring, IF no one picks up, instead of going to voicemail, they want to...
Josh Belegris 13 days ago in RingCentral Admin Portal 0 New

Allow Admins to Log in as any User

In several interactions with RingCentral support, their techs have logged in as our users to see what they are seeing. I'd like the ability to do that myself, as we have many remote users and it is not always convenient to video call with them for...
Arick Hauschild 12 days ago in RingCentral Admin Portal 0 New

Searchable Dataset of Recorded Voicemail & Calls

It would be nice if recorded calls and voicemails can be saved as text, and then made searchable. For example, if I remember talking with a customer about certain issues, I can search up the key word(s), and find the call or voicemail where that w...
Nick Ban about 1 month ago in RingCentral Admin Portal 0 Under review

RC University Courses assigment, and progress tracking over multiple users.

We are looking forward on educating our Operations team members on RC by having them complete the RingCentral university, engage voice and engage digital trainings. We would like to have a way of assigning the trainings to our team members and ...
Ever Estrada about 2 months ago in RingCentral Admin Portal 2 Under review

block the faxing on the main number.

Customer would like to block the fax message on the main number but not including SMS and calls.
Rinny Dela Cruz 4 days ago in RingCentral Admin Portal 0 New