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RingCentral Admin Portal

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Download SMS content

When downloading SMS logs, the user is only getting the metadata. It would be very helpful if the content of the SMS can also being included in the data being downloaded from the logs. I understand that it is available when backing the data up wit...
Aya Vince Cruz 9 days ago in RingCentral Admin Portal 0 New

Lock email from end user updates

We would like to remove the ability for end users to change their email address on their accounts. We use SSO to log in and when users update the email incorrectly, it breads the SSO login. It would be global, not just US.
Kimberley Eames 18 days ago in RingCentral Admin Portal 0 New

Able to use substitute caller ID on a template

Need substitute caller ID to be able to put on the template so we can assign substitute caller ID to multiple users at once.
Frank Chuang about 8 hours ago in RingCentral Admin Portal 0 New

automated SMS log report

We need the ability to create an automated SMS log report to be sent out every 30 days.
Harold Bilich about 18 hours ago in RingCentral Admin Portal 0 New

Creating Grouped Contact limited to 50 entries

Looking for option in creating grouped contacts more than 50 entries. We would like to have the option to select entries up to 100, 200 or 500 entries. As of the moment its limited to 50 entries only.
RC Tester Account about 19 hours ago in RingCentral Admin Portal 0 New

Caller ID and Call Queue name not showing when answering on MS teams

When answering calls using MS teams app, it should show the caller ID and call queue name
Jessa Remo 1 day ago in RingCentral Admin Portal 0 New

Uploading CSV file for Multi-Site Numbers Automatically

The customer wanted to upload a CSV file with phone numbers for Multi-Site. They wanted it to be done automatically so they don't have to add the multi-sites with numbers manually.
Bianca Serrano 1 day ago in RingCentral Admin Portal 0 New

Requesting an option to delete a line key os user on presence

Requesting an option to delete a line key os user on presence This is convenient if the user(s) is designated to receive inbound calls only.
Richard Patungan 2 days ago in RingCentral Admin Portal 0 New

Call monitoring group to Performance report

Call monitoring group to Performance report - Call monitoring groups should also be included in the list to filter for the performance report
Jessa Remo 2 days ago in RingCentral Admin Portal 0 New

Add an Option to Toggle to Classic View in Admin Portal

The previous version of the admin portal was far more user-friendly. Having the drop down menus allowed us to more quickly and efficiently configure the user call handling. The current version of moving back and forth between screens is time consu...
CORE Communications LLC 14 days ago in RingCentral Admin Portal 3 New