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RingCentral Admin Portal

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An overview, within the User Settings, of all group memberships.

Have an additional read-only tab in the User Settings section called "Memberships", broken down into all types of Group, e.g. Queues, Call Pickup, Park Locations etc, that lists out which the user belongs to. This would save the admin(s) from clic...
Ed Atkins about 2 years ago in RingCentral Admin Portal 6 Implemented

Remotely manage user status

RC have confirmed it's not possible for me to remotely change a user's status. EG, they've gone to lunch without signing out, or I want to push someone to available from unavailable. Currently, I have to call customer care to do this, or log in as...
Jan Bilton about 3 years ago in RingCentral Admin Portal 6 Implemented

caller id and number called on inbound calls

Can you add both, caller ID and called number on inbound calls in the same time?Referring to users, groups have this option Called number doesn't work at all at the moment
Front Desk almost 3 years ago in RingCentral Admin Portal 1 Implemented

A feature for automatically changing the User's call queue status during After Hours

To avoid call handling members having rejected calls due to staying in the queue accidently overnight, an automation which kicks everyone out until next start of business.
Cydney Davidson-Bey about 2 years ago in RingCentral Admin Portal 3 Implemented

Hide Incoming caller Id to call queue calls.

Need to have the option to hide the Incoming caller ID of the clients when calling a call queue extension.
Amira Alday about 2 years ago in RingCentral Admin Portal 1 Implemented

Ability to assign credentials to bulk user uploads

We would like to have the ability, when adding users in bulk, to be able to assign credentials and activate accounts via the bulk upload template
Matt Wallace 6029209 over 1 year ago in RingCentral Admin Portal 0 Implemented

Ability to download csv from License & Inventory Tab

Please add the ability to download from the License & Inventory Tab from within the Admin Portal - this will allow us to cross reference between Users and the Licenses assigned to match the invoice statements sent.
Ty Stephens about 3 years ago in RingCentral Admin Portal 1 Implemented

Decrease steps to Open Web case after portal Update

I love the new port view. While it's great create a web case is there, once I click it, I am taken to the support page and have to click create a case again. It has me logged in. I click create a case and it asks me to login. I wouldn't expect to ...
Jace Jones about 3 years ago in RingCentral Admin Portal 2 Implemented

Wrap up time

Have a 5 seconds wrap up time - when a customer is waiting in Q - they don't need the extra 10 seconds wait for the next available agents - when we select 0 second there no ring tone for the next call
Linda Cote about 3 years ago in RingCentral Admin Portal 1 Implemented

Improve on the "Add Phone" Experience

On an existing extension, selecting Add Phone under Phones & Numbers> Phones the screen shows the annual charge if you already have licenses and inventory available. There should be more information on this page about how many licenses you ...
Guest almost 3 years ago in RingCentral Admin Portal 1 Implemented