RingCentral Admin Portal

We have an Employee line that can be called by employees to inform Managers of their absence if they will not be in. This line rings a single phone that often goes unnoticed by our night shift due to loud machinery. We would like to be able to hav...

I've had several scenarios where I needed to un-assign a particular number from a user and return it to our pool of available numbers. Currently, in order to complete that process, I have to: Create a temporary extension. > move the number to t...

it seems like it should be an option to move around, like the others. Especially with people switching locations with the pandemic going on

We made a business decision to no longer record all of our calls and to go back and delete all previous recordings. Without this feature, we are also going to lose all of the data/records associated with those calls.

Sometimes call queue members leave themselves unavailable. We would like the capability to make them available.

I just want to send a fax.. why so complicated compared to before?

set up on the Admin portal where multiple users can receive fax and voicemail from the main line

Forward call queue calls if not answered to another call queue.

report where you can see how many calls are coming into a call queue and who is answering the call. And how calls are being answerd by each ext in the call queue

We have different roles set up, for example Sales. We would like the to be able to listen to all sales calls but no other recordings.