RingCentral Admin Portal

It would be extremely helpful to be able to view all voice traffic in real time. When on Mitel I was able to see all steps each call took in real time. This was for all calls that hit the phone system not just contact center calls.

Sometimes call queue members leave themselves unavailable. We would like the capability to make them available.

Forward call queue calls if not answered to another call queue.

report where you can see how many calls are coming into a call queue and who is answering the call. And how calls are being answerd by each ext in the call queue

We have different roles set up, for example Sales. We would like the to be able to listen to all sales calls but no other recordings.

Call queues are able to see all unanswered clients and answer multiple clients at a time by putting the pervious client on hold to answer the next client.

Ability to generate a daily call log of each extension individually and separate from one another.

Please consider improving the format of delivery of the call log from a zip/csv to an easily accessible excel or google doc editable format with one click.

We would like our Phone System Admins to be able to add User licenses with the free softphones, but not have the ability to purchase desk phones.

info@carolinareach.com need to have more than 10 call forwarding to third party number for after hours