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RingCentral Admin Portal

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Allow the use of Enter key on Admin password pop-ups.

When clicking on the voicemails for other users from within the Admin panel, it pops-up and asks for that users passcode. (see image) It would be nice to have two things occur at that point: Focus on the box brings the cursor to the password field...
Joe Cache - 1601 over 1 year ago in RingCentral Admin Portal 1 Under review

Change multiple call queue managers in mass, or assign group as call queue manager

We have a need to soon create up to 200 call queues for varying locations that all require different phone numbers with differing area codes. We have a group of managers that need to be the ones to update the call queue membership, thus they need ...
Guest over 1 year ago in RingCentral Admin Portal 0 Under review

Reset Password Option for by one push button

Customer want to have a option to Reset Password for all user extensions or Call Queue Extension with One Reset Password Button .
Guest 9 months ago in RingCentral Admin Portal 0 Under review

Allow Queues Business Hours to use Company Hours as a fast option

When setting hours for each individual queue, there are two overriding options, 24/7 and Custom. I think if ytou add another one, "Use Company Hours", then for companies that have mulitple queues, they only need to change their hours in one place ...
Guest over 1 year ago in RingCentral Admin Portal 1 Under review

Please add the Billing section to the Audit Trail

Recently, somehow our International Dialing feature was turned off, but we were unable to see when that happened or who made that change through the Audit Trail. Support told me that the "Billing" settings are not logged in the Audit Trail, but I ...
Guest over 1 year ago in RingCentral Admin Portal 0 Under review

Force caller to hear entire IVR menu prompt

Callers often just press any random button (usually 1) just to get to the next menu, as they're just trying to press any buttons they can to be connected with a human. This causes a HUGE problem with the company trying to intelligently route calls...
Guest 9 months ago in RingCentral Admin Portal 0 Under review

Permit ability to block external callers from calling to Limted Extension

Some customers are using Limited extensions as internal users and only want internal users able to call to Limited extensions . ( ie School Classroom scenario )
Ron Archibald 9 months ago in RingCentral Admin Portal 1 Under review

Mute Key press on Automatic Call Recording

I would like to recommend a different key presses than *9 to mute/pause automatic call recording. Like it could be *8 for instance. Because I have to press *9 twice to stop the automatic call recording
Guest over 1 year ago in RingCentral Admin Portal 0 Under review

Ability to assign International Dialing Country by Country Access by Role

Provide functionality to create roles in the system and give different roles access to call different countries. For example Role 'South American Team' can only call South American countries, but no other countries.
Annette Fortune 9 months ago in RingCentral Admin Portal 1 Under review

RC Support should have the capability of retrieving number/s from a disabled account

RC Support has the capability of retrieving number/s from a disabled account
Radney Porcioncula 9 months ago in RingCentral Admin Portal 0 Under review