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RingCentral Admin Portal

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During "All Page", exclude the originating phone from getting the ring back.

Anyone making an "All Page" knows what a irritating the ring back is when you are making a page.
Guest 11 months ago in RingCentral Admin Portal 0 Under review

option to know if the call came from call queue or direct number

please add a settings where the user would know if the call came from call queue or direct number via IVR For example, if the caller press 1, 2 or 3
John Ramirez 11 months ago in RingCentral Admin Portal 0 Under review

allow desktop phones to use any number for caller id, at least numbers in the company

we have 2 phones in a room, I can get both phones to ring, but want calls returned to go to one phone to ring both
Guest 11 months ago in RingCentral Admin Portal 2 Already exists

Incoming Fax Settings

I would like to be able to have the administrator change the settings for the incoming faxes. We currently have one main fax line, but currently the fax line has to be connected to a user, and the settings are only available in the user's desktop ...
Guest 11 months ago in RingCentral Admin Portal 0 Under review

Increase amount for simultaneous forwarding

We need to increase maximum amount of simultaneous forwarding. As of right now, we are limited on how many can be on the list at once and it forces us to input each name and number daily.
Guest 11 months ago in RingCentral Admin Portal 0 Under review

Custom Display Name for Call Queues

There are currently 7 default display options to display to agents answering call queueus. Phone Number, Queue Name, Caller ID, etc. It would be great if we could cusomtize what is displayed to the agent while maintinging to call queue name on the...
Guest 11 months ago in RingCentral Admin Portal 1 Needs more information

User Selectable Desk Phones

We have 4 locations, and have many employees that travel around from location to location on a daily basis. We have even more employees that change physical offices throughout the day. Every office/desk station has a physical Polycom phone+headset...
Jay Anderson 11 months ago in RingCentral Admin Portal 2 Under review

Have an emergency number available to be set as a backup when there is no power or internet

There should be an option which allows users to setup a backup number which will be enabled automatically in times of a power interruption or network outage. This feature was available when we were still with Vonage.
Guest 11 months ago in RingCentral Admin Portal 0 Under review

Major updates

Why is it Major updates are only going to Main Super Admin account. As a business partner i have customers whose Main super admin Account is not a technical person they are either business owner or some executive level person to own the accounts. ...
Vic Barkamian 11 months ago in RingCentral Admin Portal 1 Already exists

update call logs filter

I would like to add a feature request for Ring Central reporting to have some way to generate a report of all Emergency Calls. e.g. 911
John Ramirez 12 months ago in RingCentral Admin Portal 0 Under review