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RingCentral Admin Portal

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Bulk user download with meeting provider included.

It would be beneficial to have a bulk user download feature that has all information downloaded like: Meeting Provider Information, and other information included in the User Details.
Paola Bianca Navarra 5 months ago in RingCentral Admin Portal 0 Under review

Allow call loop

Callers should have the option to be able to route through a IVR and press 0 to then be routed to an call queue. If the agents don't pick up in a certain time then the call gets sent back to the IVR where the caller can then press 0 and be sent ba...
Amanda Bradbury 5 months ago in RingCentral Admin Portal 0 Under review

Separate the Call Forwarding & Voicemail

Could you please separate these features, as they were previously separate and named as "Call Handling & Forwarding" and "Messages". In the Roles section, the new combined feature is not even listed. In the Roles section under "User Settings" ...
Nestor Salcido 6 months ago in RingCentral Admin Portal 2 Under review

When All Members Are Unavailable Routing Options

As of now, the only option under the "Wait Settings" for Call Queues when members are available, but no members answer or all members are busy or unavailable is to "Wait". Admins would like for there to be forwarding options to other extensions.
Colton Pate 9 months ago in RingCentral Admin Portal 1 Under review

Ability to turn off and control "Declined user signup" emails

I have had some customers complaining that they are getting lots of email notifications about the declined user sign up for RCV Pro. They would like the ability to have the sign up attempts rejected but for this to not generate an email (ability t...
Emma Murray 10 months ago in RingCentral Admin Portal 1 Under review

Provide a configuration of two lines option for Polycom Phones.

Currently Polycom phones that are not setup for Presence monitoring propagate the user's extension on all lines. This eliminates the speed dial capability using favorites keys. Since RingCentral only uses two lines, change the Polycom config for t...
Guest 12 months ago in RingCentral Admin Portal 1 Already exists

Allow setting the Company Fax/SMS Recipient to a call queue

We need the Company Fax/SMS Recipient to include multiple people. The issue is when moving a call queue number to an IVR menu, the recipient of fax and text goes from the call queue member list down to a single user extension only in the site IVR ...
Guest about 1 year ago in RingCentral Admin Portal 1 Future consideration

Disconnect call queue call when no call queue member is available

In the Call Queue Wait Settings, there is a setting called "When members are available, but no members answer or all members are busy or unavailable" with a drop down, but the only option in the drop-down is to wait (then there is a subsequent opt...
Guest about 1 year ago in RingCentral Admin Portal 2 Future consideration

Allow Admin to Disable the Immediate Connection That Occurs Anytime Ringcentral Receives an Inbound Call

When ringcentral receives an inbound call, the call is automatically considered "connected". When my ringcentral line receives an automated call that has important information, I miss half of the information that is being provided because ringcent...
Guest over 1 year ago in RingCentral Admin Portal 0 Under review

Detailed Call Log; please add the ability to select multiple extensions.

Detailed Call Log; please add the ability to select multiple extensions. This would aid in the use of call logs. It give admins the option to look at groups and user at the same time.
Guest over 1 year ago in RingCentral Admin Portal 0 Under review