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RingCentral Admin Portal

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Allow Custom rules to allow unconditional forwarding to several user extensions (not group) instead of just one

This configuration would allow to have multiple extensions receiving all calls without taking into consideration the status of the users. With this behaviour, multiple users will received all incoming calls even if they are already in a call, allo...
Javier Ares about 1 month ago in RingCentral Admin Portal 0 Under review

Automatic call recording for calls originating from an IVR

We were informed in case number 15312619 that calls made to the company IVR, even if passed on to a call queue/ext with automatic call recording enabled, cannot have automatic call recording enabled. I don't understand why this is the case, but wh...
Kameron Sobenes-Desme' about 1 month ago in RingCentral Admin Portal 0 Under review

Centralized Greeting Prompts & Hold Messages

I would like to propose a way to make uploaded greeting prompts and messages availble to admins. While we can push out hold music and greeting settings to users via templates, I would like to see admins have the ability to make custom greetings, a...
Brian Davidson about 1 month ago in RingCentral Admin Portal 0 Under review

Ring Central error codes need to be redone.

The error codes present by the Ring Central admin panel are worthless. An error messages purpose is to tell the user that A) Something has gone wrong, and B) What that something is, and directions to resolving that issue. In the phone # Transfer a...
Beyond Wireless Head Office about 1 month ago in RingCentral Admin Portal 0 Under review

Web portal call log should include 'Presence' activities

Idea / suggestion According to RC support, the web portal does not keep / display any information regarding the call flow / path when the 'presence' features are used to pass a call between extensions or pickup one extension from another. This lea...
Alastair Fraser-Mitchell about 1 month ago in RingCentral Admin Portal 0 Under review

Company Phonebook for all users from one single upload

It would be very helpful if there is an option to upload a company wide phonebook that will be used by all users. I just spoke to Ringcentral support and was advised that at the moment, the only option is to upload individually to each user which ...
Leading Edge about 1 month ago in RingCentral Admin Portal 1 Under review

Send to Voicemail option for incoming calls from queue

We'd like to provide an option for users to send an incoming call to voicemail when the call is originating from a call queue. Currently, there is an option to Answer, Reject or Ignore. But, if there is not another agent working, the caller has to...
Mark Huber about 1 month ago in RingCentral Admin Portal 0 Under review

Turn off outbound faxing by user

We are a healthcare facility and we only allow our Medical Records staff to fax out. I'm shocked RC doesn't have this capability. Yes, I've tried turning the number type from 'voice and fax' to only 'voice' - this only prevents what the number can...
Heidi Huebner about 1 month ago in RingCentral Admin Portal 0 Under review

Live Call in show (radio TV etc)

What radio stations etc do when they have a call-in show is, "open the lines" be that 1, 4, 10, etc. A call screener picks up the call gets the person's name and question and adds it to the "green room" were the host can see the callers on hold. W...
Trevor Harrison about 1 month ago in RingCentral Admin Portal 0 Under review

Service Status Alerts Subscription

Will be great if we can have the option to receive the issues reported in the Ring Central status portal in an email notification. This morning and issue was reported in the staus portal and I couldn't find the option to receive those notifications.
Nestor Guzman Monroy about 1 month ago in RingCentral Admin Portal 1 Already exists