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RingCentral Admin Portal

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Call Log differentiate between READ and UNREAD calls

When there are a lot of phone calls, and for quality and training purposes you are monitoring the calls, and it is very hard to keep track of which phone call you already monitor, and where you up to. SOLUTION will be to differentiate between read...
Israel Lundner about 1 year ago in RingCentral Admin Portal 1 Under review

Omit Fax Cover Page regardless of email subject line

Please add the functionality to omit a fax cover page regardless of the email subject line being blank or not. This is a problem for large-scale email to fax operations and is hindering our ability to fully migrate certain labs to the RingCentral ...
Brett McVay about 1 year ago in RingCentral Admin Portal 0 Under review

Beta Testing of Portal Enhancements

Offer the option to beta test new features, admin portal additions, modifications, or enhancement prior to releasing the change.
Rona Orenstein about 1 year ago in RingCentral Admin Portal 0 Under review

Documentation Support

Actively offer and recommend “compliance” services to assist with configuration documentation, risk assessment, key controls, etc. to assist highly regulated customers overcome internal obstacles and drive broad adoption.
Rona Orenstein about 1 year ago in RingCentral Admin Portal 0 Under review

Retention period for fax, IM and SMS message suggestion

Allow retention period for fax, IM, SMS messages to be set to “zero” and require delivery via email (or at least retention as short as 24 hours)
Rona Orenstein about 1 year ago in RingCentral Admin Portal 0 Under review

Reference number on sent fax

Hi, There should be some sort of auto generated reference number on sent fax from which it can be tracked. When sent multiple faxes to some client and we need to point to one specific in it, there is no easy way.
Guest over 1 year ago in RingCentral Admin Portal 0 Under review

Allow user extension to route call to a paging extension

We want an option that if a user extension is not available or if it is not during after hours, we can route calls to a paging extension instead.
Guest over 1 year ago in RingCentral Admin Portal 1 Under review

Enumerate a limited number of users to reduce page load times

We have a large account and as we add more users, the users page loads so slowly because the webUI enumerates ever user in the system. Could we eliminate virtual extensions from the search and reduce the user enumeration to 500 and load only the n...
Guest over 1 year ago in RingCentral Admin Portal 0 Under review

Logged in support experience for premium support customers

It doesn't need to ask us for our account number. Having premium support takes longer to get to because we go through regular support just to be told we have to wait for a premium support agent. Start us in premium support. We're signed in, you kn...
Guest over 1 year ago in RingCentral Admin Portal 0 Under review

allow user to keep the forwarding number when a custom answering template saved

Background: Admin can set up custom answering rules with forwarding number for single user When admin set this custom answering rules as a call handling template, the system can only keep the behavior but not the forwarding number. Wanted: system ...
Sugar Lam over 1 year ago in RingCentral Admin Portal 0 Under review