RingCentral Admin Portal

I have a few requests related to getting information out of RingCentral to be able to use with our existing company metrics data. Add the User Email Address as a column in the Users tab of the performance report. Having the email address with the ...

RingCentral needs to review articles with biased terms, such as blacklist/whitelist. I believe I don't need to refer: "‘Blacklist’ equates black with bad and 'Whitelist'white with good”

It would be helpful to edit a case after submitting it. Sometimes the description needs be changed but it is really critical to be able to add in additional email addresses of people that need to be added in all communications moving forward which...

1) Add Attachments when opening a case 2) Add functionality to add more than one attachment at a time - would love to see a drag and drop 3) Look into the defect errors where trying to open a case or attach large files gives us an error. If we are...

Would be nice to see the IP address of people trying to log in to the portal in the Audit Trail. This would help admins to work out if logins are genuine users or not.

Feature request to make reports shared with all super admins

IVR menus share the same notification rules as the main line. If this was separate, we would be able to send different notifications for different IVR menus to different users

Similar to Entcom-I-69 I believe, but we have a workflow need for staff using the web interface to check a queue voicemail box to be able to then forward the message to a phone extension, not an email.

Customer can already get a notification on the phones that the incoming call is suspected of being a robocall. If they don't pick up and received a missed call notification email, it would help if it also show it as a robo call. or if the customer...

While downloading the details ed call logs, we do get the proper distribution of the call life cycle but it is nearly impossible to filter out a specific call based on the call status with all of it's following results as well. It would be very he...