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RingCentral Admin Portal

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Logged in support experience for premium support customers

It doesn't need to ask us for our account number. Having premium support takes longer to get to because we go through regular support just to be told we have to wait for a premium support agent. Start us in premium support. We're signed in, you kn...
Guest over 1 year ago in RingCentral Admin Portal 0 Under review

allow user to keep the forwarding number when a custom answering template saved

Background: Admin can set up custom answering rules with forwarding number for single user When admin set this custom answering rules as a call handling template, the system can only keep the behavior but not the forwarding number. Wanted: system ...
Sugar Lam over 1 year ago in RingCentral Admin Portal 0 Under review

Ability to Show/Hide numbers in Caller ID dropdown

By default, all numbers assigned to a Site show in the caller ID dropdown and all numbers assigned to a Call Queue show up for all members of that queue. We have Sites and Call Queues with many numbers assigned to them (over 100 numbers) and there...
Alan Silva over 1 year ago in RingCentral Admin Portal 1 Under review

Discontinue (1) Manager has Full Access to Call Queues - Admin Portal

Please consider discontinuing (1) Manager must have Full Access to Call Queue. We have (27) Call Queues. In a few instances it was necessary to access Managers in the General section of the Call Queue details. Once edited, there is no way to go ba...
Susan Arbogast over 1 year ago in RingCentral Admin Portal 0 Under review

add option (radio button) to "follow company hours" under user/extension hours.

As our company hours change, we have to individually adjust each user hours as well. This has lead to mistakes and missed calls. A simple additional radio button (24/7... follow company hours... and custom hours) under user hours would allow us to...
Guest over 1 year ago in RingCentral Admin Portal 0 Under review

Queue management needs alphabetical/sortable order

We use the new call queue management portal so managers/admins can toggle users queue status off/on. The portal seems to display users in the order they were added, not in an alphabetical or numerical order by extension. This makes it very difficu...
Guest over 1 year ago in RingCentral Admin Portal 0 Under review

Bring back ability to find shipping information from Phones & Devices

Until this week we have been able to select an uninstalled phone, right click on it and link pull up the FedEx tracking information. Instead of needing to hunt for in under the Billing, Device Orders section. Working an implementation with 750+ in...
Jodi Haney over 1 year ago in RingCentral Admin Portal 0 Under review

Alerts when entering and leaving call queue + restricting users from exiting call queue

Kind of baffling to me that there is no option to restrict users from exiting a call queue nor is there a way to send alerts to a manager if someone stops accepting call queue calls. Only option we have right now is to create a custom role for the...
Guest over 1 year ago in RingCentral Admin Portal 0 Under review

Call Queue Display Settings

It would be useful if you can show a brief description of the difference settings under Call information displayed:
Guest over 1 year ago in RingCentral Admin Portal 1 Already exists

Please restore the ability to change the default role for a new user

According to RC's own knowledge base, this feature did exist at one time: https://support.ringcentral.com/article/10644-user-roles-permissions-set-default-role.html Backstory: we decided not to utilize SMS messaging in our environment. So a custom...
Jason Howard over 1 year ago in RingCentral Admin Portal 0 Under review