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The RingCentral Ideas portal will be offline from February 25 until February 29 while we complete our transition. To learn more about this change, read our announcement in the RingCentral Community.

Coming March 1st: A new & improved Ideas Portal! The Ideas Portal will be under construction and offline February 25th - February 29th. Click here to learn more about this change.

RingCentral Admin Portal

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Ability to assign Custom Fax Cover Page to all Users with Extensions (Company )

Hello, we would like to use our Custom Fax Cover page for the entire company, (users with extensions) We must provide a disclaimer on our fax cover page as we send faxes with sensitive data. Currently our only option is to assist each of our end u...
Guest about 3 years ago in RingCentral Admin Portal 27 Planned

Account-Wide Holiday Settings and/or Holiday Templates

Managing the holiday hours for our locations requires us to manually enter in a custom answering rule for each company holiday for each location. For us that is over 600 manual entries and counting that need to be made each year. This could easily...
Guest almost 3 years ago in RingCentral Admin Portal 25 Planned

Call Queue - Ability to turn off missed call tagging

We use handsets and also link to our CRM Pipedrive. We have 3 handsets each with their own user/extension. All phones are on simultaneous ring. If someone else picks up the phone, my handset and CRM show that I missed a call. It'd be great if we h...
Guest about 2 years ago in RingCentral Admin Portal 5 Planned

Add Public Holidays into the Call Queue Schedule

I understand that we have custom rules in place but when you are a big organisation with multiple call queues in different time zones the config can become a mess. We have simplified our call queues by using the overflow features instead of custom...
Damian Kopacki over 1 year ago in RingCentral Admin Portal 0 Planned

Copy Custom Answering Rules to other Sites

My company has nine sites within RingCentral that all use the same Holiday schedule for office closures. Every year, I have to spend time manually inputting these hours into the custom answering rule I have for each location. It's Oct 31'st 2022 a...
Cole Devitt over 1 year ago in RingCentral Admin Portal 4 Planned

ADD fax preview before sending the fax and cover page.

ADD fax preview before sending the fax and cover page.
Guest almost 3 years ago in RingCentral Admin Portal 0 Planned

Reset and Assign

The User Reset and Assign capability is only available for users with a Super Admin role. It would be beneficial if this capability was an option when creating a custom role. There are areas of the Super Admin role that some of my team members sho...
Susan Pieroni over 1 year ago in RingCentral Admin Portal 2 Planned

Reset and assign option for not activated lines

if the line / phone is activated you have the option to disable and then reset and assign the line /phone but if the user never activated or it is a generic line then there is no quick option to reset and assign. you can just put in new user name ...
Ken OConnor almost 2 years ago in RingCentral Admin Portal 2 Planned

Live Report License assignment/management

Live Report Licenses currently do not allow for licenses to be assigned in bulk. Ideally a license would be assigned as a function of the user Role assignment. This would include the application of user templates with the license assignment enabled.
Dennis Stratman 4 months ago in RingCentral Admin Portal 2 Planned