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RingCentral Admin Portal

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block the faxing on the main number.

Customer would like to block the fax message on the main number but not including SMS and calls.
Rinny Dela Cruz about 2 hours ago in RingCentral Admin Portal 0 New

Provide the ability to get history of hardphone online/offline status

Add to the audit trail report or create in Analytics the ability to see the history of when a hardphone/deskphone has gone offline and come back online.
Tracey Lulek 1 day ago in RingCentral Admin Portal 0 New

Block Faxes with Specific Words

I would like a feature to block faxes with specific words in them as the spammers just use different numbers to get around one specific phone number being blocked. Every week there's Roofing, Gutter Cleaning, Psychic Workshops, Inner Healing and s...
Tara DiMotta 1 day ago in RingCentral Admin Portal 0 New

We would like the ability to upload an on hold recording to all our extensions at one time

We pay for a custom on hold recording that is updated at least once a month. We have to upload that new recording into the extension for each of our receptionists one at a time. We would like to be able to upload the custom on hold recording and a...
Tom Shock 2 days ago in RingCentral Admin Portal 0 New

email verification code time frame

looking for a settings or configuration where we can set-up the time frame of the email verification code that was sent over the email to be adjusted.
Hiromithu Ishigaki 2 days ago in RingCentral Admin Portal 0 New

Billing contact should have RingCentral phone number contact, and a non-RingCentral phone number for case of disconnection only

Billing contact person should be contacted through RingCentral number in all cases except if the service is no longer available for some reason.
SuperAdmin SuperAdmin 3 days ago in RingCentral Admin Portal 0 New

Block Calls

I contacted support to ask how to Block calls for our internal paging system for all external lines and only allow calls from internal extensions. Currently anyone can call that number send a page throughout the organization. They told me to go to...
Anthony Cervelli 3 days ago in RingCentral Admin Portal 0 New

Changing Prompt repeats

I would appreciate if I were able to edit how many time the IVR menu prompt plays on the line. Right now its 3 times, no one listens to a prompt 3 times.
Stephanie Cooper 4 days ago in RingCentral Admin Portal 0 New

Remove automatically setting user hours to custom if adding a user to a multisite.

We recently discovered that when you add new users to a multi-site it automatically changes the user's schedule from 24 hours to custom. It then copies the site hours under the Auto Receptionist. If the site hours are changed, the user hours remai...
Nactel Admin 4 days ago in RingCentral Admin Portal 0 New

Super Admin can unauthorize any user from using the main company number at any time.

When you are using ring central for all means of communication for your clients it's a critical situation that which user is allowed to make outbound calls using the main company number, Yes every user have there own primary number but they can ch...
Bruce Atonal 7 days ago in RingCentral Admin Portal 0 New