RingCentral Admin Portal

In the past, when a caller would reach an IVR and choose the option for the Dial By Name Directory, they were able to press 0 to return to the IVR menu and choose a different option. However, with the new next-generation call handling, when a call...

Hello RingCentral. Whoever is in charge of faxes needs to be fired for being a complete idiot. I need proof that a fax was sent. Is there a fax confirmation page/fax transmission log with RingCentral? NO! Why? Is it because the fax division are sm...

I've looked at this article and it tells me to go to: Phone System > Emergency Calling > Automatic Location Updates. There is no "Automatic Location Updates" section in my Phone System screen. Only 911 Locations and Company ERLs. Why is the ...

increase fax attachment limit to 50 to 100Mb

Migration of Mitel t 6800 6900 6900W Phone to RingCentral should have smooth process/transition with a helpful document or guide follow KB doesnt provide any information or guide. https://support.ringcentral.com/article-v2/Mitel-hardware-requireme...

This is the year 2023! There is no reason we don't have the number of our SMS and MMS Texts counted. We are charged per each texts, so we need to know how many we are charged for. I found I can download the history, but even that, Excel doesn't gi...

For an example, a customer will go on a vacation and she has a particular saved voicemail whenever she is out of office

Customer looking if for a feature for the that "If caller enters no action after the prompt played 3 times" to be changes instead of playing the prompt 3 times is to 1 and 2 or better set it for 30 second then Disconnect the call or Connect ...

Suppose we have Queues A, B, C, and D that all have some sort of rules that might direct a call to Queue 1. The Agents on Queue 1 need to know where that call originated. We have customers calling in to Brand X. We have a team of agents that answe...

Currently there is not a way to enable/disable certain settings for a company account in the admin portal, so we cannot control what settings users can and cannot use because they are deployed straight to the application. This feature will give ad...