Skip to Main Content

RingCentral Admin Portal

Showing 4

Add more than one Interrupt Prompt for Call Groups

We have many departments that have more than one message they want to play while a caller is on hold. I think having the option to add more than one Interrupt Prompt would be very useful to those departments that have multiple messages they would ...
Amanda Nemeth about 9 hours ago in RingCentral Admin Portal 0 New

Pls improve accuracy of the address verification/correction in emergency address locations

Hi, We are a UK company with stores mostly in industrial parks. The emergency address locations are not always 100% accurate. The system will change the address to what it thinks is correct. Our TAM has advised that there is nothing that can be do...
Fraz Hamid 5 days ago in RingCentral Admin Portal 0 New

Ability to combine Meetings and Calls under one report

At this time, I am manually combining these to specific reports. Since a "meeting" is technically a call, we should have the ability to include it within the Performance Report. I pull reports that show how many outbound/inbound calls my team make...
Kelli Evans 7 days ago in RingCentral Admin Portal 0 New

Call Queue Members able to access CQ voicemail

We think it would be beneficial to streamline the way CQ members can listen to voicemail that comes in to the queue. I opened a chat and they said the only way is for the user to have admin privilege's but that would give them more access than we ...
Marc Mascarenhas 8 days ago in RingCentral Admin Portal 0 New