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Dial By Name Directory - Zero Dialing

In the past, when a caller would reach an IVR and choose the option for the Dial By Name Directory, they were able to press 0 to return to the IVR menu and choose a different option. However, with the new next-generation call handling, when a call...
Michael Scott about 19 hours ago in RingCentral Admin Portal 0 New

fax confirmation page - fax transmission log

Hello RingCentral. Whoever is in charge of faxes needs to be fired for being a complete idiot. I need proof that a fax was sent. Is there a fax confirmation page/fax transmission log with RingCentral? NO! Why? Is it because the fax division are sm...
Joseph Tully 1 day ago in RingCentral Admin Portal 0 New

Emergency E911 with out DL

I've looked at this article and it tells me to go to: Phone System > Emergency Calling > Automatic Location Updates. There is no "Automatic Location Updates" section in my Phone System screen. Only 911 Locations and Company ERLs. Why is the ...
Zanrakuzai Batuzai 4 days ago in RingCentral Admin Portal 0 New

increase fax attachment limit

increase fax attachment limit to 50 to 100Mb
Ranier Gallego 4 days ago in RingCentral Admin Portal 1 New

Mitel MiCloud Connect 6800 6900 6900W Phone to RingCentral

Migration of Mitel t 6800 6900 6900W Phone to RingCentral should have smooth process/transition with a helpful document or guide follow KB doesnt provide any information or guide. https://support.ringcentral.com/article-v2/Mitel-hardware-requireme...
RC Tester Account 4 days ago in RingCentral Admin Portal 0 New

Complaint About the Programming of Ring Central's Website

This is the year 2023! There is no reason we don't have the number of our SMS and MMS Texts counted. We are charged per each texts, so we need to know how many we are charged for. I found I can download the history, but even that, Excel doesn't gi...
Tigris Refunds 4 days ago in RingCentral Admin Portal 0 New

Two Voice messages saved siultaneosly

For an example, a customer will go on a vacation and she has a particular saved voicemail whenever she is out of office
Sherryl Primo 5 days ago in RingCentral Admin Portal 0 New

IVR Menu option If caller enters no action after the prompt played 3 times

Customer looking if for a feature for the that "If caller enters no action after the prompt played 3 times" to be changes instead of playing the prompt 3 times is to 1 and 2 or better set it for 30 second then Disconnect the call or Connect ...
RC Tester Account 6 days ago in RingCentral Admin Portal 1 New

"Ability to retain the initial call queue name when transferring to another call queue."

Suppose we have Queues A, B, C, and D that all have some sort of rules that might direct a call to Queue 1. The Agents on Queue 1 need to know where that call originated. We have customers calling in to Brand X. We have a team of agents that answe...
Leigh Baltazar 6 days ago in RingCentral Admin Portal 0 New

Enable/disable settings in admin portal

Currently there is not a way to enable/disable certain settings for a company account in the admin portal, so we cannot control what settings users can and cannot use because they are deployed straight to the application. This feature will give ad...
EntApps Break Glass 6 days ago in RingCentral Admin Portal 0 New