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RingCentral Admin Portal

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Include the voicemail greeting to automatic call recording or the voicemail left

. We want a feature wherein the voicemail greeting that the caller heard on the call or before they left a voicemail should be included on the actual voicemail left. If the automatic call recording is turned on, we need the actual voicemail greeti...
Maribel Lopez about 5 hours ago in RingCentral Admin Portal 0 New

Allow Admins to turn "Accept Call Queue Calls" on and off via Admin Portal for extensions

We can see if call queue members are available, busy, or unavailable but cannot turn the "Accept Call Queue Calls" feature on for extensions via the admin portal. Some of our extensions are desk phones and there is no way to login as the extension...
6001 Mark Beaver about 17 hours ago in RingCentral Admin Portal 0 New

Allow to configure two factor authentication method per user

It would be great to have the option to allow users or admin to change two-factor authentication method for any users from email to sms or vice versa.
RingCentral Tester about 20 hours ago in RingCentral Admin Portal 0 New

Ability of Each Phone Number to Block Phone Numbers in Bulk

We want a feature wherein the "Blocked Calls" option in the service web is available per number and not per user extension. We need to block phone numbers in bulk but it should be done only to specific phone number which is "(646) 665-4533" : DL o...
Maribel Lopez 1 day ago in RingCentral Admin Portal 0 New

Log Out All Users in One Button

Super Admin should have the ability to press a button on the Admin Portal to force log out all devices they are signed in. This should also be coordinated with teh Account Validation button. Once enabled, Super Admins should have a way to force lo...
Jorge Mico 1 day ago in RingCentral Admin Portal 0 New

Increase HUD and appearance feature to more than 100 extensions. At least 200.

I have maxed out the 100 number of HUD users. I need to add more since we are hiring people every day. All the agents are telling me that it is no possible. We really need to be able to see more than 100 in HUD. As of right now we at least need 13...
JAVIER MARCOS 1 day ago in RingCentral Admin Portal 0 New

Ability of the Admin to Configure "Launch an external app or website for incoming calls" For All Users

The "Launch an external app or website for incoming calls" can be configured by individual user. I want a feature wherein the super admin or admin of the account has the capability to configure it for all of the users
Maribel Lopez 2 days ago in RingCentral Admin Portal 0 New

Ext search in "Add User" creation wizard

When adding a user in RingCentral MVP, finding an available extension can be time-consuming. It would save time if the "Ext." field displayed unused extensions when you click on it. Currently, you either type in an extension and hit "Next" to see ...
Andrew Nuttall 2 days ago in RingCentral Admin Portal 0 New

Reports: Filter Call Logs and SMS Logs via Country/Location

Reports: Filter Call Logs and SMS Logs via Country/Location This can help international running companies that requires to filter calls from and to certain countries and locations for more efficient reporting.
Jorge Mico 3 days ago in RingCentral Admin Portal 0 New

Limit users access to call recording

I want to limit the users access on the application to call recordings with the exception of 1 or 2 numbers. Please make this changes ASAP because this is a deal breaker for me to keep using Ringcentral. thanks
Adam Taimish 3 days ago in RingCentral Admin Portal 0 New