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RingCentral Admin Portal

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Refresh button on LOB Analytics

Create a button that would allow you to refresh the data without changing the dates
Danielle Schrader 24 days ago in RingCentral Admin Portal 5 Under review

Feature to Enable: Only Super Admin Should Create Support Cases

Why is it useful? - To have an organized way of submitting and tracking support cases and to see the volume of the affected users on the account. Who would benefit from it? - RingCentral, IT supports, Super Admin.- Eliminates multiple duplicated c...
Jorge Mico about 1 month ago in RingCentral Admin Portal 0 Under review

Duplicate Queue / Copy Queue / Queue Templates

Option to "Copy All Attributes From" Option when creating a new queue. or "Dulicate Queue" or "Select Queue Template" All of the above would clone all queue details including members and custom rules, greeting and hold etc ... Example: I was creat...
Steve Carroll about 2 months ago in RingCentral Admin Portal 0 Under review

Visibility of Peak Hours in Analytics

It is helpful if we can see the peak hours of our company in analytics
Ralph Reyes 2 months ago in RingCentral Admin Portal 0 Under review

Correct 2FA voice message

The 2FA call says to use the "four" digit code, but then gives us 6 numbers. The form requires 6 digits, so it works, but...
David Evans 2 months ago in RingCentral Admin Portal 0 Under review

Ability to Choose to whom or which email the monthly billing statement will be sent.

It would be better to have the ability to add or choose to which email the monthly billing statement will be sent since not all the time the super admin is the one managing the accounting and billing.
RingCentral Tester 2 months ago in RingCentral Admin Portal 0 Under review

Create a web protal for the phones who can't use the app.

This would be useful to benefit those of us who have older phones. Ring Central doesn't support an app for older phones. Also if someone doesn't have room for an app, they use the web portal on their phone the same as desktop.
April LaRue 2 months ago in RingCentral Admin Portal 0 Under review

add a member to multiple call queue at once

add a member to multiple call queue at once
my call queue 2 months ago in RingCentral Admin Portal 0 Under review

Ability to See Queue Call Acceptance in Admin Portal

It would be useful to be able to see if a user had accept queue calls toggled on or off. If not able to toggle them on for a user, just the ability to view if they have queue calls enabled.
Daniel Hassell 2 months ago in RingCentral Admin Portal 0 Under review

Have a report for call per User in downloading the RAW File

Currently, under performance reports when you download the RAW File for calls using the USER filter, it doesn't include the part for which USER a call belongs to. Kindly include the USERS per call in the file.
Robinson Gimena 2 months ago in RingCentral Admin Portal 0 Under review