RingCentral Admin Portal

The concept of an Undo button is universal. RingCentral administrators would benefit from this feature in all aspects of the system's configuration.

It would be good to have the ability to import a user's Presence set up so it can be applied to another user. I understand that there is User Template, but it would be time-consuming to set it up again.

When downloading SMS logs, the user is only getting the metadata. It would be very helpful if the content of the SMS can also being included in the data being downloaded from the logs. I understand that it is available when backing the data up wit...

Create a custom or add a permission for a call queue manager. Current Permissions available are Full Access managers can edit all settings. Member managers can edit group members and change availability status. Message managers can check/manage qu...

- cx ask if there is a way to turn off monthly ACR notification - cx also wants to change the text in that email to not make it seem like it was just turned on? the wording is very poor

Want to turn off the ability for external calls to RC to dial by extension number after a greeting or from IVR.

their account is campaign and brand registered their numbers are all linked to the campaign but they are still getting voicemails about incomplete registration

retrieve call logs back 2020 for billing purposes. We need to immediately add this functionality retrieve logs for more than 2 years

Some of our offices receive a large number of spam / scam calls from a wide variety international numbers. We need a way to block specific country codes, or even better, block all international incoming calls (from outside the US). Currently in Ri...

would there be a way to retrieve deleted calls from the call log and app logs