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RingCentral Admin Portal

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Provide the ability to get history of hardphone online/offline status

Add to the audit trail report or create in Analytics the ability to see the history of when a hardphone/deskphone has gone offline and come back online.
Tracey Lulek 1 day ago in RingCentral Admin Portal 0 New

email verification code time frame

looking for a settings or configuration where we can set-up the time frame of the email verification code that was sent over the email to be adjusted.
Hiromithu Ishigaki 2 days ago in RingCentral Admin Portal 0 New

block the faxing on the main number.

Customer would like to block the fax message on the main number but not including SMS and calls.
Rinny Dela Cruz about 3 hours ago in RingCentral Admin Portal 0 New

Block Faxes with Specific Words

I would like a feature to block faxes with specific words in them as the spammers just use different numbers to get around one specific phone number being blocked. Every week there's Roofing, Gutter Cleaning, Psychic Workshops, Inner Healing and s...
Tara DiMotta 1 day ago in RingCentral Admin Portal 0 New

We would like the ability to upload an on hold recording to all our extensions at one time

We pay for a custom on hold recording that is updated at least once a month. We have to upload that new recording into the extension for each of our receptionists one at a time. We would like to be able to upload the custom on hold recording and a...
Tom Shock 2 days ago in RingCentral Admin Portal 0 New

Routing missed calls in Queues, and custom rules

As a technician, I CONSTANTLY run into the complaint from customers that you cannot route missed calls to an IVR in a Call Queue. For example; a customer wants their 7 phones to ring, IF no one picks up, instead of going to voicemail, they want to...
Josh Belegris 9 days ago in RingCentral Admin Portal 0 New

Allow Admins to Log in as any User

In several interactions with RingCentral support, their techs have logged in as our users to see what they are seeing. I'd like the ability to do that myself, as we have many remote users and it is not always convenient to video call with them for...
Arick Hauschild 8 days ago in RingCentral Admin Portal 0 New

Billing contact should have RingCentral phone number contact, and a non-RingCentral phone number for case of disconnection only

Billing contact person should be contacted through RingCentral number in all cases except if the service is no longer available for some reason.
SuperAdmin SuperAdmin 3 days ago in RingCentral Admin Portal 0 New

Block Calls

I contacted support to ask how to Block calls for our internal paging system for all external lines and only allow calls from internal extensions. Currently anyone can call that number send a page throughout the organization. They told me to go to...
Anthony Cervelli 3 days ago in RingCentral Admin Portal 0 New

Searchable Dataset of Recorded Voicemail & Calls

It would be nice if recorded calls and voicemails can be saved as text, and then made searchable. For example, if I remember talking with a customer about certain issues, I can search up the key word(s), and find the call or voicemail where that w...
Nick Ban about 1 month ago in RingCentral Admin Portal 0 Under review