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RingCentral Admin Portal

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Download SMS content

When downloading SMS logs, the user is only getting the metadata. It would be very helpful if the content of the SMS can also being included in the data being downloaded from the logs. I understand that it is available when backing the data up wit...
Aya Vince Cruz 11 days ago in RingCentral Admin Portal 0 New

Lock email from end user updates

We would like to remove the ability for end users to change their email address on their accounts. We use SSO to log in and when users update the email incorrectly, it breads the SSO login. It would be global, not just US.
Kimberley Eames 20 days ago in RingCentral Admin Portal 0 New

Able to use substitute caller ID on a template

Need substitute caller ID to be able to put on the template so we can assign substitute caller ID to multiple users at once.
Frank Chuang 2 days ago in RingCentral Admin Portal 0 New

New User Welcome Email Customization

When creating a new user, the welcome email does not provide the site number. Instead, it is showing the main company number. Can we have an option when creating a new user, add the site number to the welcome email.
MT D 6 days ago in RingCentral Admin Portal 2 New

Possibility to filter by more criterias when adding members to a qall queue

There is no possibility to filter by department or other criteria beside Site when adding members to a qall queue. This is quite annoying as call queues most often are not the same as Site members. I think you and admins of many other companies wi...
Holger Haase about 1 month ago in RingCentral Admin Portal 1 New

Add an Option to Toggle to Classic View in Admin Portal

The previous version of the admin portal was far more user-friendly. Having the drop down menus allowed us to more quickly and efficiently configure the user call handling. The current version of moving back and forth between screens is time consu...
CORE Communications LLC 16 days ago in RingCentral Admin Portal 3 New

Validate Rules for User accounts

I am not happy with the new UI and before the UI changed for Users for Call Handling and Custom Rules it looked the same as Call Queues and had the option for "Validate Rules" to make sure that no rules were conflicting. I did testing and found th...
Chris Call about 1 month ago in RingCentral Admin Portal 0 New

automated SMS log report

We need the ability to create an automated SMS log report to be sent out every 30 days.
Harold Bilich 3 days ago in RingCentral Admin Portal 0 New

Creating Grouped Contact limited to 50 entries

Looking for option in creating grouped contacts more than 50 entries. We would like to have the option to select entries up to 100, 200 or 500 entries. As of the moment its limited to 50 entries only.
RC Tester Account 3 days ago in RingCentral Admin Portal 0 New

Caller ID and Call Queue name not showing when answering on MS teams

When answering calls using MS teams app, it should show the caller ID and call queue name
Jessa Remo 3 days ago in RingCentral Admin Portal 0 New