RingCentral Admin Portal

Waiting the minimum of 10 seconds for a Call Queue Pickup Group to be alerted to the pickup is too long for some Call Queues. Allow a 0 second time frame to be set.

Add more than 15 mins wait time in call queue. This will allow the callers to stay on queue instead of calling back again.

We'd like to schedule users to be added/removed from a Call Queue at specific times. For example, I'd like to schedule "John" to be added to a specific call queue at 9:30am tomorrow, and then removed from that queue at 1pm. Taking it one step furt...

Company names are longer than 15 characters and often contain & as part of the name

Having the capability to add 1,000 call queue members, specially to those medical and government accounts.

I know the website has been going through changes. The changes make the processing on the site VERY slow. It takes over 5 minutes to just log in each time. Admins have to access the website so the speed of the app does not help unfortunately