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RingCentral Admin Portal

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Provide 0 second option for Call Queue Pickup Group

Waiting the minimum of 10 seconds for a Call Queue Pickup Group to be alerted to the pickup is too long for some Call Queues. Allow a 0 second time frame to be set.
Guest over 1 year ago in RingCentral Admin Portal 1 Will not implement

Add more than 15 mins wait time in call queue

Add more than 15 mins wait time in call queue. This will allow the callers to stay on queue instead of calling back again.
Guest almost 2 years ago in RingCentral Admin Portal 6 Will not implement

Scheduling for Call Queue Members

We'd like to schedule users to be added/removed from a Call Queue at specific times. For example, I'd like to schedule "John" to be added to a specific call queue at 9:30am tomorrow, and then removed from that queue at 1pm. Taking it one step furt...
Fady Kardoush almost 2 years ago in RingCentral Admin Portal 1 Will not implement

Having the capability to add 1,000 call queue members

Having the capability to add 1,000 call queue members, specially to those medical and government accounts.
Jessa Remo almost 2 years ago in RingCentral Admin Portal 1 Will not implement

Increase characters allowed for company name to 30 , also allow use of & in the company name

Company names are longer than 15 characters and often contain & as part of the name
Guest over 1 year ago in RingCentral Admin Portal 1 Will not implement

Updates cause slowing on RingCentral Admin Portal

I know the website has been going through changes. The changes make the processing on the site VERY slow. It takes over 5 minutes to just log in each time. Admins have to access the website so the speed of the app does not help unfortunately
John Ramirez almost 2 years ago in RingCentral Admin Portal 1 Will not implement